Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brandee Miranda

Los Angeles,CA

Summary

Dynamic and results-oriented professional with extensive experience in fast-paced environments such as Starbucks and Amazon. Excelled in team leadership and customer service, significantly enhancing customer satisfaction and operational efficiency. Fluent in Spanish, adept at cash handling and POS systems. Proven track record of training new hires and streamlining processes for improved productivity.Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
11.2022 - 11.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.

Warehouse Worker

Amazon
04.2020 - 10.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Cashier Team Lead

99 Cents Only
01.2018 - 02.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

High School Diploma -

John Marshall High School
Los Angeles, CA
06-2020

Skills

  • Time management
  • Friendly and outgoing
  • Cash handling
  • Team leadership
  • Cash register operation
  • Espresso machine operation
  • POS systems
  • Quality control
  • New hire training
  • FLUENT IN SPANISH
  • Multitasking and organization
  • Speedy and efficient
  • Customer service
  • Cash register operations
  • Team player

Languages

Spanish
Native or Bilingual

Timeline

Barista

Starbucks
11.2022 - 11.2024

Warehouse Worker

Amazon
04.2020 - 10.2022

Cashier Team Lead

99 Cents Only
01.2018 - 02.2020

High School Diploma -

John Marshall High School

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Brandee Miranda