Brandee Spurgeon
Madisonville,KY
Summary
Healthcare provider with extensive experience in patient care and pharmacy operations. Proven track record in enhancing resident care plans and optimizing pharmacy workflows through effective communication and collaboration.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Certified Nursing Assistant
Red Banks Colonial Terrace
Sebree, Kentucky
01.2026 - Current
- Assisted residents with daily living activities, ensuring comfort and hygiene.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained cleanliness of resident rooms and common areas for optimal environment.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to develop comprehensive resident care plans.
- Provided emotional support and companionship during daily interactions.
- Responded quickly to emergency situations involving sudden illness or injury.
- Facilitated recreational activities to promote physical and mental engagement for residents.
Pharmacy Technician
Cvs
Bedford, Indiana
03.2020 - 01.2021
- Assisted pharmacists in filling and preparing prescriptions accurately.
- Managed inventory by restocking medications and supplies regularly.
- Provided excellent customer service by answering inquiries and resolving issues.
- Processed prescription orders using pharmacy management software efficiently.
- Maintained cleanliness and organization of the pharmacy workspace daily.
- Educated customers on proper medication usage and side effects clearly.
- Collaborated with team members to streamline workflow and improve service.
- Handled cash register duties during busy periods with accuracy and efficiency.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Established or maintained medications and other patient profiles.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Education
High School Diploma -
Loogootee
Loogootee, INSkills
- Patient care and support
- Medication management
- Vital sign assessment
- Electronic health records management
- Pharmacy operations
- Customer service excellence
Certification
Certified Nurses Aide
Timeline
Certified Nursing Assistant
Red Banks Colonial Terrace
01.2026 - Current
Pharmacy Technician
Cvs
03.2020 - 01.2021
High School Diploma -
Loogootee