Brandee Wallace
Self-Employed
Cedar Park,TX
26
years of professional experience
Detail-oriented Client Support Specialist experienced in administrative support, software product assistance, and customer relations. Delivered high customer satisfaction through efficient issue resolution and effective client relationship management. Focused on providing exceptional service in both office and remote environments.
Work History
Client Support Specialist
5 Years- - Answer customer emails, chat, phone calls, texts and handle sensitive customer information in a timely manner.
- - Handle escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- - Assist in training new staff on customer service protocols and best practices.
- - Manage customer accounts, ensuring accurate information and timely updates
- - Managed customer accounts, ensuring accurate information and timely updates.
- - Adapt quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- - Increase customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Stay-at-Home Parent
19 Years 2 Months- - Coordinated household operations, managing scheduling, budgeting, and logistics for family of six to ensure smooth daily functioning
- - Enhanced multitasking abilities by managing multiple family schedules and budgets simultaneously
- Organized daily schedules and activities to foster educational and developmental growth.
- Managed household budgeting and resource allocation for family needs.
Customer Relations Representative
6 Years 7 Months- - Resolved customer issues following policies and procedures, ensuring satisfaction and compliance
- - Responded to inquiries via phone and email regarding product details and order status
- - Coordinated software licensing with accounting for timely order credits and customer accuracy
- - Processed sales orders while supporting shipping and packaging operations for efficient fulfillment
- - Maintained office supply inventory and assisted with receptionist duties
Education
High School Diploma - General Studies
No Degree - Business Management
Skills
- Customer Service & Support
- CRM Software
- Order Management
- Microsoft Office Suite (Word
Excel
Outlook)
- Remote Communication Tools (Slack
Email
Phone)
Customer account management
- Problem Solving & Time Management
- Customer Account Management
- Client service
- Understanding customer needs
- Relationship building
Resume
Resume
Timeline
Client Support Specialist
Blakeley Brand
09.2021 - CurrentRead More
Stay-at-Home Parent
Self-Employed
07.2007 - CurrentRead More
Customer Relations Representative
Winternals Software, a Microsoft Company
11.2000 - 06.2007Read More
Georgetown High School
High School Diploma from General Studies
Read More
Austin Community College
No Degree from Business Management
Read More