Brandelyn Mcafee
Fort Worth,STATE_US
Summary
Dynamic Collections Manager with a proven track record at Exeter Finance, excelling in debt recovery and customer relations. Expert in optimizing collection efforts while training staff to enhance performance. Recognized for exceptional organization and conflict resolution skills, successfully minimizing losses and improving client satisfaction through effective communication and strategic problem-solving.
Seasoned collections specia;ist well-versed in collections procedures, payment plans, and regulatory compliance. Financially literate and sympathetic manager of corporate-hired collections and debt acquisition operations with tact in customer persuasion and empathy. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public.
Overview
21
21
years of professional experience
Work History
Collections Manager
Exeter Finance
09.2024 - Current
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Oversaw daily posting of payments to customer accounts.
- Coded and entered at least 100 invoices each day into in-house accounting software.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Researched accounts and completed due diligence to resolve collection problems.
HOME DELIVERY SPECIALTY TEAMS
Pier One Imports
06.2017 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Office Supervisor
Marriott
10.2005 - 07.2016
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Created, prepared, and delivered reports to various departments.
- Coached employees through day-to-day work and complex problems.
- Dispersed petty cash to employees and collected and managed receipts.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
High School Diploma -
EASTERN HILLS HIGH SCHOO;
Fort Worth, TXSkills
- Debt recovery expertise
- Audits
- Time management mastery
- Customer service management
- Customer relations
- Exceptional organization
- Billing
- Accounts payable specialist
- Conflict resolution techniques
- Staff training
- Department management
Timeline
Collections Manager
Exeter Finance
09.2024 - Current
HOME DELIVERY SPECIALTY TEAMS
Pier One Imports
06.2017 - 09.2021
Front Office Supervisor
Marriott
10.2005 - 07.2016
High School Diploma -
EASTERN HILLS HIGH SCHOO;