Branden Estevez
New York,New York
Summary
Universal Banker with documented cash handling experience and outstanding customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
5
5
years of professional experience
Work History
Universal Banker
PCSB Bank
05.2023 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Concierge Banker
Citibank
01.2022 - 03.2023
- Used various account offerings to help meet clients needs
- Worked with many programs to process client transactions
- Assisted keeping multiple reports in order and following audit procedures
- Trained and assisted multiple different positions (Bankers, Tellers,Etc)
- Responsible for providing great customer service at the register to customers.
Cashier
BJ's Wholesale Club
11.2020 - 10.2022
- Assisted with the preparation and delivery of online orders
- Greeted customers at the entrance and checked carts at the exit.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Lifeguard
American Pool Management
08.2018 - 09.2020
- Enforced rules and regulations to keep patrons safe
- Cleaned and maintained all pools I assisted at
- Provided a safe environment with my CPR and first aid certifications.
- Provided friendly customer service to guests and addressed concerns.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Education
Business Administration and Management -
Pace University - Lubin School of Business
Pleasantville, NY05.2025
High School Diploma -
Riverdale/Kingsbridge Academy (MS/HS 141)
660 W 237th St, Bronx, NY 1046306.2021
Skills
- Book keeping
- Determination
- Bilingual (Spanish and English)
- Customer Satisfaction
- Consumer Banking
- Customer Service
- Attaining Quotas
- Staff Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Universal Banker
PCSB Bank
05.2023 - Current
Concierge Banker
Citibank
01.2022 - 03.2023
Cashier
BJ's Wholesale Club
11.2020 - 10.2022
Lifeguard
American Pool Management
08.2018 - 09.2020
Business Administration and Management -
Pace University - Lubin School of Business
High School Diploma -
Riverdale/Kingsbridge Academy (MS/HS 141)
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