Mikah Jacobs
PNC Bank
Colorado Springs,CO
2
years of professional experience
Offering strong organizational skills and commitment to excellent service, eager to learn and develop in a banking environment. Brings understanding of financial transactions and customer service, with a focus on accuracy and efficiency. Ready to use and develop communication and problem-solving skills in a leadership or lending role.
Work History
Branch Banker
2 Months- Processed customer transactions efficiently, ensuring accuracy in deposits and withdrawals.
- Provided tailored financial solutions to clients, enhancing overall customer satisfaction.
- Maintained compliance with banking regulations, safeguarding customer information and bank assets.
- Educated customers on digital banking tools, increasing user engagement with online platforms
- Processed referrals to lending and wealth management partners.
- Assisted in training new staff on operational procedures and customer service best practices.
Personal Banker Senior Representative
2 Years 1 Month- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Education
MBA - Finance / Economics
- Dean's List 2025-2026 Semesters
- GPA 3.9
- Honoree of Beta Gamma Sigma candidate
Associate of Arts - Business
- Honoree of Phi Theta Kappa candidate
- President's list Fall of 2024 4.0 GPA
Skills
Relationship building
Branch operations
Book Keeping
Customer satisfaction
Fraud prevention
Banking policies and procedures
Account maintenance
Regulatory compliance
Timeline
Branch Banker
PNC Bank
06.2026 - CurrentRead More
Personal Banker Senior Representative
FirstBank
05.2024 - 06.2026Read More
Hasaan School of Business
MBA from Finance / Economics
Read More
Pikes Peak State College
Associate of Arts from Business
Read More