Branden Fouch
Chicago
Summary
Accomplished professional with a proven track record in driving revenue growth and enhancing customer satisfaction through team collaboration and target achievement. Skilled in building relationships, communication, and strategic planning. Reputation for delivering impactful solutions and maintaining high standards. Experienced in therapeutic support and patient care within mental health settings, utilizing crisis intervention techniques to effectively manage patient needs while ensuring a supportive and empathetic approach through therapeutic communication.
Overview
13
13
years of professional experience
Work History
Mental Health Technician
State of Illinois
04.2023 - Current
- Monitored patient behavior to ensure safety and compliance with treatment protocols.
- Assisted in developing and implementing individualized care plans for patients.
- Documented patient progress and communicated observations to healthcare team members.
- Facilitated group therapy sessions, promoting engagement and participation among patients.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Senior Sales Associate
Jewels Osco
01.2021 - 05.2021
- Assist an average of 50 customers or more per day in finding or selecting items, and providing recommendations
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Provide outstanding customer service, and receive excellent customer service feedback
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Resolved customer complaints promptly, fostering satisfaction and loyalty through effective communication techniques.
- Trained new associates on store policies and procedures, promoting a cohesive team environment.
- Delivered exceptional customer service and resolved inquiries to enhance client satisfaction.
Sales Associate
Home Depot
04.2019 - 07.2019
- Work in the capacity of a store associate and a garden associate. Assist customers in their shopping needs as well as loading their vehicles when in need of assistance with large and heavy loads. Also required to do basic stocking and down stocking.
Cashier
Speedway LLC
10.2018 - 01.2019
- While at Speedway my duties included standing and serving customers for up to 9 hours, as well as making sure that all merchandise in the store was front-faced and properly stocked.
Warehouse Worker
Amazon
10.2018 - 12.2018
- Responsible for pallet building which included using a scanner to allocate packages to the right pallet, organizing moving boxes on a conveyer belt, and loading trucks on the dock; after performing and mastering these duties I was promoted to water spider which included wrapping pallets with a wrapping pole to prepare for further process.
Deli Associate
Walmart
09.2017 - 11.2017
- Provided premier customer service; including greeting customers and responding to their questions and needs.
- Appropriate use the slicer to cut, cheese, meat, and fruit variety custom sizes for individual and large parties.
- Respond to customers’ requests; promptly ensure they received accurate cut, amount/weight, and product.
- Promoted new items made suggestions and offered product samples to help customers discover new products
- Worked together as a team effort in receiving and preparing timely large catering orders.
- Lift and move 50lbs of inventories and boxes
- Assisted Management in training new deli members including mentoring, answering any questions, and encouraging them.
- Monitored and maintenance inventory of deli items including removing outdated food, rotated deli items to avoid selling spoilage and damage food to customers.
- Supervised inventories to ensure ample amount was ready and available for customers and doing special promotion sales
- Labeled deli products with accurate name and prices including memorized various codes
- Make deli sandwiches and salads from deli items according to customer’s instructions
- Accurately rung deli items up using the POS (Point of Sales) system
- Ability to perform multiple tasks concurrently during frequent interruptions and high volume of customers.
- Kept the deli shelves stocked, ensure the correct signs and prices match the products, and the glass was crystal clear.
- Safely operated deli electric slicer and other equipment according to Walmart’s standards
- Cleaned and sanitized counters, shelves, and other equipment according to sanitation’s guideline
- Floater occasionally assists in the different departments when short-staffed, sometimes, worked in Electronic Apparel and Produce departments. In Electronic Department was very well knowledgeable about different electronics.
Big Ray’s Grill
09.2012 - 11.2016
- Provided and maintained a high level of customer services
- Greeted customers with a smile and eager to receive their orders
- Correctly and promptly took customers’ orders including providing them with the best value for their money
- Handled large volumes of money
- Accurately and quickly processed cash and credit card payments.
- Received shipment of products including unloading boxes from the trucks and appropriately stocked inventory to their assigned locations
- Ensured my area was properly clean according to the standards of my supervisor.
- Occasionally volunteered to assist co-workers when needed
Education
Associate’s - Computer Science
Heartland Community College
Normal, IllinoisAssociate’s - Automotive Technology
Lincoln Tech
Skills
- Computer Technician
- Microsoft ( Excel, Word, PowerPoint & Outlook)
- Google Application (Gmail, Docs, Sheets)
- Communicate Effectively
- Accuracy, Precision, Efficiency
- Listen attentively
- Type 25 wpm
- Customer Service
- Problem Solving
- De-escalation techniques
- Crisis intervention
- Multicultural competence
Timeline
Mental Health Technician
State of Illinois
04.2023 - Current
Senior Sales Associate
Jewels Osco
01.2021 - 05.2021
Sales Associate
Home Depot
04.2019 - 07.2019
Cashier
Speedway LLC
10.2018 - 01.2019
Warehouse Worker
Amazon
10.2018 - 12.2018
Deli Associate
Walmart
09.2017 - 11.2017
Big Ray’s Grill
09.2012 - 11.2016
Associate’s - Automotive Technology
Lincoln Tech
Associate’s - Computer Science
Heartland Community College
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