Branden Holden
Portland,CT
Summary
Adept Automotive Technician and Service Manager with a proven track record at 4 Wheel Parts, excelling in diagnostics, repairs, and customer service. Mastered engine repair and troubleshooting, enhancing operational efficiency by 30%. Known for exceptional leadership, fostering team growth and customer satisfaction through effective communication and problem-solving skills. Consistently recognized for delivering reliable and timely solutions that enhance vehicle performance. Known for fostering collaborative team environments and adapting to changing work demands. Skilled in engine repair, brake systems, and electrical diagnostics.
Overview
11
11
years of professional experience
Work History
Automotive Technician
North West Jeep Chrysler Dodge Ram
05.2022 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Diagnosed complex electrical issues, restoring vehicle functionality.
Service Manager
4 Wheel Parts
11.2021 - 02.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
Automotive Technician
4 Wheel Parts
08.2018 - 11.2021
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Assistant Manager
Bucky's Auto Care
11.2013 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with sales staff to improve cross-departmental communication, enhancing the overall customer experience.
- Boosted revenue by upselling additional services based on individual customers'' needs analysis.
- Optimized labor allocation by assigning tasks according to each technician''s skill set, expediting service delivery times without compromising quality standards.
- Streamlined workflow processes within the department to increase operational efficiency and reduce employee turnover rates.
- Increased customer satisfaction by implementing efficient automotive service processes and streamlined communication with clients.
- Resolved customer issues promptly, fostering trust and promoting long-term client relationships.
Education
Certificate - Automotive Repair
Angel Job Corps
Yachats, OR09-2009
GED -
Central Oregon Community College
Bend, OR09-2009
Skills
- Changing tires
- Engine repair
- Safety awareness
- Hand and power tools
- Steering systems
- Alignments experience
- Electrical failure repairs
- Welding and fabrication
- Diesel engines
- Diagnosis and repairs
- Troubleshooting and diagnostics
- Multitasking Abilities
Timeline
Automotive Technician
North West Jeep Chrysler Dodge Ram
05.2022 - Current
Service Manager
4 Wheel Parts
11.2021 - 02.2023
Automotive Technician
4 Wheel Parts
08.2018 - 11.2021
Assistant Manager
Bucky's Auto Care
11.2013 - 07.2016
Certificate - Automotive Repair
Angel Job Corps
GED -
Central Oregon Community College
Similar Profiles
Claude WilcoxClaude Wilcox
Senior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep RamSenior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram
Julia SosaJulia Sosa
Finance Director at Chrysler Dodge Jeep Ram Of West CovinaFinance Director at Chrysler Dodge Jeep Ram Of West Covina
Mark BanuelosMark Banuelos
Used Car Sales Manager at Envision Chrysler Dodge Jeep Ram West CovinaUsed Car Sales Manager at Envision Chrysler Dodge Jeep Ram West Covina