Summary
Overview
Work History
Education
Skills
Timeline
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Branden Johnson

Atlanta,GA

Summary

Highly skilled Technical Specialist equipped with comprehensive experience in managing and implementing various IT systems and projects. Strong technical skills include proficiency in system troubleshooting, network management, and software development. Demonstrated ability to deliver efficient solutions to complex technical issues and improve system performance. Exceptional team leader known for driving productivity and fostering innovation.

Overview

6
6
years of professional experience

Work History

IOT Specialist

Fluidra Hybrid
05.2024 - 08.2024
  • Performed extensive unit and regression testing, using automated testing tools to detect and document issues for prompt resolution.
  • Collaborated closely with development teams to understand requirements, ensuring thorough test coverage and alignment with project objectives.
  • Conduct thorough reviews of software documentation to verify technical accuracy, ensure compliance, confirm completeness, and mitigate potential risks.

Technical Support Representative

NRTC Shyftoff Remote
12.2023 - 03.2024
  • Led the rollout of a new ticketing system, cutting resolution time by 25% and boosting customer satisfaction by 15%.
  • Diagnosed and resolved issues with hardware, operating systems, and software.
  • Escalated complex problems to Tier 2 or specialized teams.
  • Documented support interactions and solutions in the ticketing system.

QA Analyst

GingerUpJuice Remote
10.2021 - 06.2023
  • Troubleshoot and resolve technical issues related to software installation, configuration, and usage.
  • Escalated complex issues to Tier 2 support or product specialists as needed and maintained accurate records of customer interactions and support cases.
  • Engineered and implemented a data-driven solution that optimized inventory management processes, leading to a 15% decrease in stockouts and a 10% increase in inventory turnover rate.

QA Technician

Computer Generated Solutions Remote
02.2019 - 10.2021
  • Collaborated with and dispatched technicians to support locations by utilizing effective calendar management.
  • Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
  • Monitored production environment performance metrics for anomalies that could indicate quality issues.

Education

Certificate of Completion - Comptia A+ NET+ SEC+

ATG Learning / Comptia A+ , SEC+, Net
01.2023

Skills

  • Zephyr
  • Test Rail
  • Requirement Tracebility matrix
  • Defect/Bug Tracking
  • Manual Testing
  • Defect tracking

Timeline

IOT Specialist

Fluidra Hybrid
05.2024 - 08.2024

Technical Support Representative

NRTC Shyftoff Remote
12.2023 - 03.2024

QA Analyst

GingerUpJuice Remote
10.2021 - 06.2023

QA Technician

Computer Generated Solutions Remote
02.2019 - 10.2021

Certificate of Completion - Comptia A+ NET+ SEC+

ATG Learning / Comptia A+ , SEC+, Net

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Branden Johnson