BRANDEN KNIGHT
IT Pro
White Plains,NY
Quote
"You have power over your mind - not outside events. Realize this, and you will find strength."
Marcus Aurelius, Meditations
Summary
Proactive and personable IT professional with over 5 years' industry experience in systems administration, end-user support, and technical troubleshooting. Strong understanding of server configuration, network management, and desktop support. Proven track record of managing high-performing teams and implementing innovative solutions to optimize workflow. Experienced in Microsoft environment, including Office 365, Windows Server and Windows 10/11. Visit my website for further insights. Eager to apply my skills in a Desktop Support Engineer or Systems Administration role.
Overview
9
9
years of professional experience
7
7
Years of personal experience
5
5
Years of post-secondary education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Windows/Linux Systems Administration
- Cloud Platforms (Azure, Office 365)
- Microsoft Operating Systems (Windows Server, Windows)
- Network Configuration and Security
- Active Directory Management
- Configuration and Automation
- Database Management and SQL
- Scripting (Python, PowerShell, Bash)
- Incident Management and Root Cause Analysis
- Technical Documentation and Reporting
Work History
Network Engineer
Performance Connectivity, Inc.
Purchase, NY
08.2023 - Current
- Provide advanced Tier 2 and Tier 3 technical support for desktop, server, network, and information security issues to a diverse client base.
- Ensure the integrity and security of network and telecommunications infrastructures for a growing clientele in small and mid-sized business sectors.
- Conduct comprehensive analysis, testing, troubleshooting, and support for both desktop and network systems.
- Establish and maintain positive client relationships, facilitating cooperation and efficient problem resolution through both on-site and remote support.
- Strategically plan and implement network infrastructure and security measures focusing on scalability, redundancy, and continuous performance improvement.
- Manage comprehensive backup strategies, encompassing both on-site and off-site solutions.
- Actively contribute to the development and documentation of system standards and procedures, enhancing overall service quality.
- Regularly travel to client offices across the tri-state area, predominantly in Westchester County, to provide hands-on infrastructure and user support.
Missile Maintenance Supervisor - Staff Sergeant
United States Air Force
Cheyenne, Wyoming
08.2019 - 08.2023
- Effectively managed and mentored several maintenance teams, leading 264 dispatches and 3,152 maintenance man-hours
- Leadership proved instrumental in securing F.E Warren's top Nuclear Command & Control ranking among three Missile Wings, demonstrating ability to drive team performance and meet strategic objectives
- Orchestrated 30-member team in resolving critical Extremely High Frequency (EHF) system failure, supporting Raytheon's warranty program and restoring five $1.5M antenna assemblies
- Rallied emergency response team and single-handedly executed recovery of nuclear-certified asset from field, averting overnight stay for nine personnel and ensuring safe return of $59M resource to base
- Delivered emergency Strategic Automated Command and Control System support to eight agencies over 12 days, earning Maintenance Group's US Strategic Command Team of 2020 Award and sustaining 99% system availability rating
- Expedited clearance of missile communication backlog, eliminating Nuclear Command and Control degrade outages and fortifying US Strategic Command's targeting capabilities
- Demonstrated system expertise by flawlessly passing ten Quality Assurance evaluations without any errors, achievement that led to Team Chief certification within first year
- Upheld top-secret clearance throughout Air Force service, demonstrating professionalism and discretion in managing sensitive information
IT Support Technician
Digitech Computer
Chappaqua, New York
10.2017 - 08.2019
- Provided comprehensive Windows support to roughly 300 users, resolving diverse issues, and managing tickets, emails, and requests promptly
- Assisted with unique upgrades and requests to enhance user performance in their respective roles
- Supported System Administrators with Windows server projects and Active Directory management, facilitating secure user access control and efficient server operation
- Contributed to image creation, deployment, system upgrades, antivirus deployments, and Microsoft Office issue resolution, enhancing productivity and system security
- Streamlined IT hardware resources with effective inventory management, and implemented a server load balancer for virtually 0% downtime during weekly server updates
- Enhanced organizational security with an in-house software update batch script, auto-deleting sensitive keys; a testament to efficiency and dependability as it remains in use
- Worked on-call after hours, weekends, and holidays, demonstrating flexibility and commitment to client service and demand management
Desktop Support Analyst
Scarsdale Medical Group
Harrison, New York
04.2017 - 07.2017
- Independently managed IT workload for one of three hospital buildings, resulting in improved
ticket turn time and timely resolution of technical issues - Regularly communicated with IT Project Manager to ensure seamless coordination and swift
resolution of critical situations - Ensured minimal downtime for staff by maintaining and deploying several spare workstations
with images that included mission-critical software this proactive approach enabled timely service and upgrades for active workstations, minimizing disruptions to hospital operations - Assisted over 200 clients daily by gaining remote access to computers and manipulating
applications
Geek Squad Advanced Repair Agent/Auto Technician
Geek Squad
Mount Vernon, New York
09.2015 - 04.2017
- Performed comprehensive diagnostics and repairs on various devices, including computers,
smartphones, and tablets, ensuring customer satisfaction and maintaining high first-time fix rate - Assisted customers with selection and installation of car electronics, including remote start systems,
security systems, XM Radio systems, radio systems, and audio systems, ensuring optimal
performance and meeting clients' specific needs - Conducted one-on-one consultations with customers, assessing their requirements and
recommending tailored solutions to address their technology challenges - Collaborated with sales and customer service teams to provide seamless and positive experience
for clients, resulting in increased customer retention and loyalty - Maintained knowledge of current technologies, industry trends, and best practices, staying
up-to-date with latest developments to provide optimal support and solutions for customers.
Sales Consultant
Best Buy
Mount Vernon, New York
08.2014 - 09.2015
- Consistently met and exceeded sales targets by leveraging deep product knowledge and
understanding customer needs, resulting in increased revenue and customer satisfaction - Conducted interactive product demonstrations, showcasing features and benefits to educate
customers and facilitate informed purchasing decisions - Developed strong relationships with clients by providing exceptional customer service, following
up on previous purchases, and addressing inquiries in timely manner - Worked collaboratively with team members across various departments to ensure seamless
customer experience, driving store-wide sales growth and customer satisfaction - Participated in ongoing product training, staying up-to-date on latest technology trends and
market developments to better serve customers and enhance sales performance - Increased overall revenue 15% from sales through effective salesmanship and great negotiation
skills
Education
Bachelor of Science - Information & Computer Science
Park University
Kansas City, MO 06.2020 - Current
Associate of Science - Electrical Systems Technology
Community College of The Air Force
Montgomery, AL 08.2019 - 07.2023
High School Diploma -
Pelham Memorial High School
Pelham 06.2011 - 06.2015
Affiliations
United States Air Force Auxiliary - Civil Air Patrol (2012-Current)
- Selected into a leadership role as First Sergeant to oversee and manage our squadron attendance, drill team, cadet education and training, physical fitness and organization/preparation for upcoming events.
- Developed leadership skills applicable to military service and working applications.
- Learned core values of the Air Force (Volunteer Service, Integrity, Respect and Excellence in everything we do).
- Accumulated over 450+ community service hours by attending weekly squadron meetings, drill team practices, parades, emergency services such as Hurricane Sandy relief and also events such as Wreaths Across America
Timeline
Network Engineer
Performance Connectivity, Inc.
08.2023 - Current
Bachelor of Science - Information & Computer Science
Park University
06.2020 - Current
Associate of Science - Electrical Systems Technology
Community College of The Air Force
08.2019 - 07.2023
Missile Maintenance Supervisor - Staff Sergeant
United States Air Force
08.2019 - 08.2023
IT Support Technician
Digitech Computer
10.2017 - 08.2019
Desktop Support Analyst
Scarsdale Medical Group
04.2017 - 07.2017
Geek Squad Advanced Repair Agent/Auto Technician
Geek Squad
09.2015 - 04.2017
Sales Consultant
Best Buy
08.2014 - 09.2015
High School Diploma -
Pelham Memorial High School
06.2011 - 06.2015
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