Branden PURPURA
Depew,NY
Summary
Friendly and efficient, devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Dick's Sporting Goods, Inc
Cheektowaga, NY
11.2022 - Current
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Followed policies and procedures to meet or exceed established performance requirements.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Host/Dishwasher
Six Friends Cabernet
Depew, NY
06.2021 - 06.2022
- Greeted guests upon arrival and provided them with menus.
- Provided excellent customer service by anticipating customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
Education
High School Diploma -
Depew High School
Depew, NY06-2024
Some College (No Degree) - Criminal Justice
SUNY Erie Community College
Williamsville, NYSkills
- Reliability
- Integrity and Honesty
- Interpersonal Skills
- Professional Demeanor
- Adaptability
- Conflict Resolution
Accomplishments
- Depew Boys & Girl's Club - Student of the Year Scholarship
- President of the Depew Junior Firefighter Explorer Program
- Scholar Athlete - Golf (2023 and 2024 Season)
References
References available upon request.
Timeline
Customer Service Associate
Dick's Sporting Goods, Inc
11.2022 - Current
Host/Dishwasher
Six Friends Cabernet
06.2021 - 06.2022
High School Diploma -
Depew High School
Some College (No Degree) - Criminal Justice
SUNY Erie Community College
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