Branden Scheid
Woods Cross,United States
Summary
Disciplined and motivated U.S. Army veteran with over 5 years of experience operating and maintaining advanced air defense systems, including the Patriot Missile Launching Station. Expertise in leading teams, troubleshooting complex mechanical systems, and ensuring mission readiness in high-pressure environments. Committed to leveraging military training and technical skills to contribute effectively in a civilian role. Authorized to work in the U.S. for any employer, demonstrating a strong work ethic and dedication to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Soldier
US Army
11.2018 - 06.2024
- Maintained and Operated the Patriot Missile Launching Station
- Completed rigorous basic training program, developing physical fitness, discipline, and teamwork skills
- Proficiency in handling and maintaining various weapons and equipment
- Trained new recruits on military tactics, procedures, and safety protocols
- Conducted regular inspections of equipment to ensure proper functionality and readiness for deployment
- Operated specialized equipment such as the Patriot Missile Launching Station for air defense of assets
- Demonstrated resilience under stressful conditions through successful completion of demanding training courses
- Served as a mentor for junior soldiers, offering guidance on career progression within the military
- Updated records in preparation for deployment, and organized record updates.
Call Representative
Lawn Care MVP
02.2018 - 04.2018
- Took high volumes of calls to schedule lawn care appointments
- Made appointments by making outbound calls
- Made follow-up calls to discuss missed payments and attempt collection
Paralegal
LEXINGTON LAWFIRM
09.2016 - 02.2018
- Handled a high volume of inbound customer calls
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers
- Maintained a positive attitude during challenging interactions with upset or irate customers, de-escalating situations effectively
Second Level Technical Support Call Representative
Teleperformance USA
07.2016 - 08.2016
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Documented all customer interactions and solutions in a detailed ticketing system for future reference
- Performed remote diagnostics and troubleshooting to identify network connectivity problems
- Conducted regular follow-ups with customers to ensure their technical issues were fully resolved
Transportation Security Officer
TSA (Transportation Security Administration)
01.2016 - 07.2016
- Conducted thorough security screenings of passengers, baggage, and cargo to ensure compliance with TSA regulations
- Utilized X-ray machines, metal detectors, and other screening equipment to identify prohibited items and potential threats
- Demonstrated proficiency in operating body scanners and pat-down procedures while maintaining professionalism and respect for passenger privacy
- Effectively communicated security protocols to passengers, providing clear instructions on the removal of personal belongings and liquids from carry-on bags
- Recognized by supervisors for consistently demonstrating exceptional attention to detail during screenings
- Maintained a high level of professionalism and integrity while handling sensitive information and maintaining confidentiality
- Demonstrated exceptional customer service skills by providing assistance to passengers with special requirements/needs
Education
College for Aircraft Maintenance - Aviation Maintenance
Salt Lake Community College
Salt Lake City, UT12.2025
Skills
- Team leadership
- Preventive maintenance
- Buddy care and first aid
- Physical fitness
- Vehicle operation
- Proficient in organization techniques
- Clear communication
- Accurate data entry
- Critical thinking
- Positive attitude
- Weapon maintenance
- Team supervision
Certification
- Multimeter (National of Coalition Certifications)
- Electrical Safety (National of Coalition Certifications)
- Torque – Mechanical/Electrical(National of Coalition Certifications)
- Torque Applications and Procedures(National of Coalition Certifications)
- Hand Tool Safety(National of Coalition Certifications)
- Precision Measurement Instruments(National of Coalition Certifications)
- Precision Electrical Termination(National of Coalition Certifications)
- Structural Sheetmetal Assembly (Aerospace) (National of Coalition Certifications)
Timeline
Soldier
US Army
11.2018 - 06.2024
Call Representative
Lawn Care MVP
02.2018 - 04.2018
Paralegal
LEXINGTON LAWFIRM
09.2016 - 02.2018
Second Level Technical Support Call Representative
Teleperformance USA
07.2016 - 08.2016
Transportation Security Officer
TSA (Transportation Security Administration)
01.2016 - 07.2016
College for Aircraft Maintenance - Aviation Maintenance
Salt Lake Community College
Military Service
- Branch: United States Army
- Service Country: United States
- Rank: Sergeant
- November 2018 to June 2024
Commendations
Army Commendation Medal (1)
Army Achievement Medal (3)
National Defense Service Medal
Global War on Terrorism Service Medal
Korea Defense Service Medal
Army Service Ribbon
Overseas Service Ribbon