Summary
Overview
Work History
Education
Skills
Timeline
Generic

Branden Smith

Billings,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Product Support Specialist

Jack Henry & Associates
10.2023 - Current
  • Managed and prioritized multiple projects simultaneously, worked independently and drove results.
  • Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
  • Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
  • Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.

Resell, Repair & Restore

Blaze Designs & Resell, Nicki's Cleaning
02.2023 - 10.2023
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Maintained inventory of repair supplies and ordered parts.

Administrative Assistant, Dispatch

Ergo Midwest
08.2020 - 01.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Material Coordinator

Graybar Electric
05.2017 - 08.2020
  • Completed daily cycle counts and full inventory audits.
  • Managed receiving operations and proper storage of incoming materials.
  • Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
  • Adhered to all safety protocols and standards when operating equipment such as overhead cranes and forklifts.

Sapphire Account Advisor

Chase Bank
05.2015 - 05.2017
  • Developed proposals, contracts and pricing for targeted accounts.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Investigated customer credit references and approved credit lines.

Education

Associate of Arts - Video Game Design

Full Sail University
Winter Park, FL

Associate of Arts - Graphic Design

Ozarks Technical Community College
Springfield, MO

High School Diploma -

Republic High School
Republic, MO
05.2008

Skills

  • Service Schedule Coordination
  • Technical Troubleshooting
  • Analytical and Methodical
  • Teamwork and Collaboration
  • Organizational Skills
  • Cross-Functional Collaboration

Timeline

Product Support Specialist

Jack Henry & Associates
10.2023 - Current

Resell, Repair & Restore

Blaze Designs & Resell, Nicki's Cleaning
02.2023 - 10.2023

Administrative Assistant, Dispatch

Ergo Midwest
08.2020 - 01.2023

Material Coordinator

Graybar Electric
05.2017 - 08.2020

Sapphire Account Advisor

Chase Bank
05.2015 - 05.2017

Associate of Arts - Video Game Design

Full Sail University

Associate of Arts - Graphic Design

Ozarks Technical Community College

High School Diploma -

Republic High School

Similar Profiles

CREATE PROFILE
Branden Smith