Branden Lee Upchurch
Salado,TX
Summary
Technology-inclined professional, possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented, with comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
22
22
years of professional experience
Work History
Geek Squad Manager
Best Buy
Temple, Texas
01.2020 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Ongoing communications with Management and Leaders in our District/Market DDC's and supporting Corporate Teams
- Maintained servers and systems to keep networks fully operational during peak periods.
Inventory/Merch/Asset Protection Operations Supervisor
Best Buy Full-Time 40+
Temple, TX
04.2016 - 01.2020
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
- Created and implemented strategies for improving operational efficiency and accuracy
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes
- Motivated and trained employees to maximize team productivity
- Balanced registers and prepared the deposit for daily store earnings, maintained employee file system, resolved complex order issues using all the systems available, ordered all supplies for the store, managed the hiring process, and led orientation classes
- Monitored daily and weekly key performance indicators to maintain on-track status
Deputy Of Counter Intelligence (Geek Squad Supervisor)
Best Buy, Geek Squad Full-Time 40hr
Temple, TX
07.2014 - 04.2016
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Interview job candidates and made staffing decisions
- Managed 6 to 10 Geek Squad Agents while creating schedules with peak precinct traffic times and lulls in mind.
- Managed Labor spending in relation to the current workload in order to maintain an efficient and profitable business
- Responsible for Driving operational metric around turn time, redo rate, and customer satisfaction survey scores
- Resolved issues ranging from virus and malware removal, operation system repair and installation, hardware installation, new computer setup, and system diagnostics.
- Maintained 1st place company rank out of 1500 store's for more than a year. For servicing an average of 250 computers a week reaching over 1200 computers repaired in a month time
- Provided coaching, development, and employees recognition based on observed behaviors and company metrics.
Advanced Repair Agent
Best Buy, Geek Squad Full-time 40hr
Temple, Texas
10.2012 - 07.2014
- Provided users with troubleshooting, repair, and support services within Windows, Macintosh and Linux environments
- Installed, managed, and updated operating systems, and their supported applications
- Assembled, maintained, and repaired system hardware along with data migration and backup
- Engaged with team members to ensure that every clients issues was resolved in a timely manner with the utmost accuracy (Cura et Celeritas) and met their definition of "fixed".
Geek Squad, Counter Intelligence Agent
Best Buy/Geek Squad Part-time 15-40hr
Temple, TX
11.2011 - 10.2012
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Removed and replaced malfunctioning components to correct hardware problems
- Configured hardware, devices and software to set up work stations for employees
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions
- Removed malware, ransomware and other threats from laptops and desktop systems
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Order Filler & Data Entry specialist
Wal-Mart Distribution Full-Time 40hr
Temple, Tx
07.2006 - 05.2010
- Receiving associate for Wal-Mart Distribution Center, accept and confirm items and specifications, unload and move items to storage locations using a hand truck or forklift, input item information into inventory database, input item discrepancies into purchasing database
- Fill and process orders for different store locations
- I have trained other employees on subjects of order filling, loading and offloading trucks, safety in the work place and safety procedures for handling Hazardous Materials
- Manually entered truck totals (weight's, case amount's ,distance traveled) into computer system
Security Forces Journeyman
United States Air Force
06.2002 - 04.2006
- As a Security Forces Fire team member I provided security for personnel at Offutt Air Force Base
- Responsible for Security and Law enforcement of base and off base housing , plane operations, and flight line security
- Extensive repair and maintenance of patrol vehicles, and all purpose vehicles
- Performed in-depth warehouse duties such as, set up procedures, stocking, loading, and preparing packages for overseas trips
- Responsible for monitoring the Kuwait International Airport
- Provided security for important personnel traveling in and out of Kuwait International Airport
- Also maintained over 14 million dollars worth of equipment
- Trained in the operations of all Military vehicles
- Volunteered for the security patrols and policing of Air shows, State Fairs, and other off duty community functions
- Honorably discharged from United States Air Force on April 14th 2006
Education
Associate of Applied Science - Network And System Administration
DeVry University
Downers Grove, IL11.2012
Associate of Arts - Law Enforcement & Criminal Justice
United States Air Force
Lackland Air Force Base, San Antonio08.2003
diploma - High School
American School of Education
Illinois City, IL06.2000
Skills
- 14 Years of experience diagnosing, maintaining, and repairing networks and computers systems
- 10 Years of leadership experience involving corporate logistics, training, development, and conflict resolution
- Highly proficient in use and support of mainstream applications and operating systems
- Experienced in creating new processes to efficiently and accurately diagnose, troubleshoot, and repair hardware
- Capable of configuring, diagnosing, and maintaining wireless systems and LAN, WAN, & MAN
- Goal & Detail oriented
- Strong communications Skills,
- Ability to drive results quickly and effectively
Proficient in:
- Java,VB script, Python and some C programming
- Hardware and Software Configuration
- Microsoft &Teams proficient (word, excel, power point, access)
- Critical Thinking
- Data entry
- Inventory control
- Troubleshooting and Assistance
- Network Configuration
- Written Communications
Additional Information
- AWARDS AND DECORATIONS, Meritorious Unit Award, AF Overseas Ribbon Short, AF Good Conduct Medal, National Defense Service Medal, Global War On Terrorism Expeditionary Medal, AF Training Ribbon, Global War On Terrorism Service Medal, Air Force Expeditionary Service Ribbon with Gold Border, Small Arms Expert Marksmanship Ribbon, Certificate of Appreciation for outstanding contributions, DeVry University 2010-2011 Dean's List.
Timeline
Geek Squad Manager
Best Buy
01.2020 - Current
Inventory/Merch/Asset Protection Operations Supervisor
Best Buy Full-Time 40+
04.2016 - 01.2020
Deputy Of Counter Intelligence (Geek Squad Supervisor)
Best Buy, Geek Squad Full-Time 40hr
07.2014 - 04.2016
Advanced Repair Agent
Best Buy, Geek Squad Full-time 40hr
10.2012 - 07.2014
Geek Squad, Counter Intelligence Agent
Best Buy/Geek Squad Part-time 15-40hr
11.2011 - 10.2012
Order Filler & Data Entry specialist
Wal-Mart Distribution Full-Time 40hr
07.2006 - 05.2010
Security Forces Journeyman
United States Air Force
06.2002 - 04.2006
Associate of Applied Science - Network And System Administration
DeVry University
Associate of Arts - Law Enforcement & Criminal Justice
United States Air Force
diploma - High School
American School of Education
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