Summary
Overview
Work History
Education
Skills
Hobbies & Interests
Timeline
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Joseph Ayers

Sheridan,IN

Summary

Well-versed hardware & software repair agent with 5 to 7 years professional experience. Adherent to strict deadlines and client standards. Diligent shift lead/Manager with key holding and management responsibilities overseeing the functions of Geek Squad. Highly organized, proactive, and punctual with team-oriented mentality and goals.

Overview

8
8
years of professional experience

Work History

Geek Squad Manager

Best Buy
05.2023 - Current
  • Analyzed problematic areas to provide recommendations and solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Managed multiple deadlines across several issues to meet dynamic needs of multiple clients.
  • Created and developed detailed work plans to meet business priorities and deadlines.

Advanced Repair Agent

Best Buy
04.2021 - 05.2023
  • Overseeing and conducting a variety of repairs involving computers and iPhones
  • Upholding a client driven culture to ensure repair consistency, sensitive data confidentiality, and customer satisfaction
  • Ensuring functionality of a team in a strict, fast paced work place environment.
  • Ensured safety and security of store, products, and personnel through system monitoring
  • Promoted and educated employees on SOP and safety regulations
  • Accountable for opening and closing procedures and store safety
  • Carmel

Counter Agent

Geek Squad
09.2020 - 04.2021
  • Fulfilled a leadership role for a team regarding client-facing interactions
  • Took responsibility for diagnostics, and repair of Apple devices
  • Established a strong, consistent check-in procedure, protecting integrity of client devices.

Asset Protection Associate

Best Buy
04.2017 - 09.2020
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Contacted local authorities and apprehended shoplifters.

Supervisor

Leslie’s Pool Supplies
09.2015 - 04.2017
  • Instructed customers on correct usage of pool chemicals and supplies
  • Conducted chemical tests on water samples to determine customer’s needs
  • Oversaw delivery of commercial equipment and supplies

Education

High School Diploma -

Sheridan High School

Skills

  • Operating systems (Windows, Mac OS), Microsoft Office, Outlook, G Suite Computer Repair, Apple Repair certified on iPhones 6 - 14
  • Analytical Thinking
  • Team Leadership
  • Other Skills: Hardware and software repair, Data Privacy, PC Builds, Human Resources, Problem Solving, Sales, POS Skills
  • Customer Relationship Management
  • Consultation and Advisement
  • Mission Critical Applications

Hobbies & Interests

    


Guitar: I started playing guitar in middle school which has branched into a passion incorporating music theory, composition, improvisation. I spend my free time advancing my musical talent and helping others establish a musical foundation on which they can build their skills.  

Athletics: Maintaining fitness by lifting weights, swimming, jogging, hiking.  

Volunteering: Habitat for Humanity

Other Interests: 19th and 20th century world history, meteorology, PC gaming, collecting military books, building models, music, traveling, archery


Timeline

Geek Squad Manager

Best Buy
05.2023 - Current

Advanced Repair Agent

Best Buy
04.2021 - 05.2023

Counter Agent

Geek Squad
09.2020 - 04.2021

Asset Protection Associate

Best Buy
04.2017 - 09.2020

Supervisor

Leslie’s Pool Supplies
09.2015 - 04.2017

High School Diploma -

Sheridan High School

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Joseph Ayers