Brandi Baker
Raleigh,NC
Summary
Versatile and dedicated professional with experience at NC State University, adept in household management and critical thinking. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Family Nanny
Birgundi, Inc
12.2018 - Current
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Transported children to and from activities using personal or family vehicle.
- Helped children complete homework assignments and school projects.
- Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
Office Manager/Onboarding Specialist
NC State University
09.2013 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Administrative Assistant /Student Payroll Assistant
NC State University Library
12.2002 - 09.2013
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
Master of Arts - Leadership in Higher Education
Capella University
Minneapolis, MN09-2012
Bachelor of Science - Business Management
North Carolina State University
Raleigh, NC05-2001
Skills
- Safety awareness
- First aid
- Critical thinking
- Inventory control and record keeping
- Customer-oriented
- Organization skills
- Scheduling
- Staff management
- Data entry
- Time management
- Customer engagement
- Payroll processing
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Family Nanny
Birgundi, Inc
12.2018 - Current
Office Manager/Onboarding Specialist
NC State University
09.2013 - 11.2018
Administrative Assistant /Student Payroll Assistant
NC State University Library
12.2002 - 09.2013
Master of Arts - Leadership in Higher Education
Capella University
Bachelor of Science - Business Management
North Carolina State University
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