Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRANDI BANKS

Payroll Specialist
Baton Rouge,LA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
9
9
years of post-secondary education

Work History

SMB Client Service Rep - Payroll Specialist

Paychex Inc
02.2017 - Current
  • Delivered outstanding customer service by maintaining professional demeanor during high-pressure situations.
  • Assisted clients with navigating online platforms and tools, enhancing their overall experience with company's resources.
  • Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
  • Organized relevant documentation for each client interaction, ensuring thorough understanding of client needs and facilitating seamless handoffs between team members.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Completed payroll accurately and timely to meet employee expectations.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.

Store Manager

Avenue
09.2010 - 10.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Receiver/ Lead CSM

David's Bridal
Baton Rouge, LA
  • Maintained visually appealing showroom floor by regularly updating displays with new inventory and seasonal trends.
  • Restocked products and rotated items according to standard procedures.
  • Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Bachelor of Arts - Management With Concentration in Human Resources

Southeastern Louisiana University
Hammond, LA
08.2001 - 12.2006

High School Diploma -

Baton Rouge Magnet High School
Baton Rouge, LA
08.1997 - 05.2001

Skills

  • Payroll Processing

  • Tax Compliance

  • Data Entry

  • Customer Service

  • Investigating discrepancies

  • Employee File Maintenance

  • Relationship Building

  • Active Listening

Timeline

SMB Client Service Rep - Payroll Specialist

Paychex Inc
02.2017 - Current

Store Manager

Avenue
09.2010 - 10.2016

Bachelor of Arts - Management With Concentration in Human Resources

Southeastern Louisiana University
08.2001 - 12.2006

High School Diploma -

Baton Rouge Magnet High School
08.1997 - 05.2001

Receiver/ Lead CSM

David's Bridal

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