Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
Looking for a place to call home until retirement!
Overview
4
4
years of post-secondary education
27
27
years of professional experience
Work History
Caregiver
Nick Gursslin
Pelzer, South Carolina
09.2021 - 09.2026
Provided daily personal care for Nick Gursslin household needs.
Assisted with bathing, dressing, and grooming routines.
Prepared meals and followed dietary instruction
Physical therapy
Care with tracheotomy
Care with feeding tube
Customer Service - Remote - Seasonal
Oriental Trading Company
Omaha, Nebraska
09.2017 - 01.2018
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Answered calls in a timely manner.
Placed orders.
Up sales
Seasonal Worker
Khols
Simpsonville, South Carolina
09.2016 - 04.2017
Assisted Kohl's customers with product questions and store directions.
Replenished Kohl's sales floor with seasonal merchandise and stockroom items.
Processed Kohl's cashier transactions with accuracy and speed.
Convinced customers to join Kohl’s credit cards.
Tagged Kohl's products with pricing and promotional labels.
Organized Kohl's fitting rooms and returned merchandise to proper racks.
Maintained Kohl's sales floor through recovery and straightening tasks.
Supported Kohl's team with cleaning, folding, and display setup.
Cleaned, organized, and maintained backroom storage areas.
Internet Sales Manager
Farrel Kia
Spartanburg
01.2012 - 02.2014
Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
Reduced
Increased revenue by securing new accounts and providing value-added services to existing clients.
Was able to establish cooperative and positive relationships with clients, which helped to foster and lead to many successful [Type] projects.
Grew my customer base by identifying needs and delivering relevant product solutions that were within budget and on time for my clients.
Set and exceeded sales goals for [Timeframe].
Sought advice.
Answered questions about store policies and concerns to support positive customer experiences.
Kept 150 existing client accounts and made sure they were properly handled and cared for.
Increased sales volume by managing accounts and cultivating relationships.
Established long-term relationships with clients by identifying their needs and making recommendations to improve brand effectiveness and
Product benefits, as well as delivering products on time.
Customer Service Representative
Arthur State Bank
Spartanburg
01.2007 - 02.2010
Provided a superior customer experience in order to build a loyal customer base.
Opened [Number] new customer accounts per [Timeframe] through [Action] and [Action].
Answered customer calls promptly to avoid long wait times on hold.
Promoted available products and services to customers during service, account management, and order calls.
Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business
Opportunities.
Complete and accurate work and keep customer files up to date.
Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
Dealt with a wide range of customer service, operational, and administrative tasks every day.
Am responsible for resolving customer issues and making recommendations.
Communicate with customers over the phone or in person to provide product or service information, take or enter orders, cancel accounts, or
Obtain information about complaints.
Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the
Root cause, and ensure a resolution.
Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.
Provided primary customer support to internal and external customers in a fast-paced environment.
Office Manager/ QAQC
BioSpot
Spartanburg
09.2004 - 02.2007
Used agile work methods to ensure that projects were completed quickly and successfully.
Used appropriate materials to package items like [Product] and [Product] to prevent damage during shipping.
Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments.
Kept track of everything.
Effectively controlled the release of proprietary and confidential information for general client lists.
Improved overall productivity and efficiency by training [Job Title]s and [Job Title]s on [Task].
Provided support and mentoring to new team members as they learned various navigational duties, such as [Task] and [Task].
Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
Repaired [Type] safety equipment to make it more effective in emergency situations.
Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket.
Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents.
In charge of day-to-day operations and equipment maintenance in the [Type] department.
Used discretion and good judgment when it came to using company materials and supplies.
Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
Trained
Used [Software] to accurately enter data into a batch ticketing system.
Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
Provided each customer with exceptional service by listening to their concerns and answering their questions.
Kept track of all company inventory by monitoring multiple databases.
Bookkeeper
Bilo
Woodruff
02.2000 - 02.2004
Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with
All corporate protocols.
Eliminated financial discrepancies by expertly documenting expenses, monitoring income, handling bank deposits, and managing statements.
Updated financial records in ledgers and journals and reported financial data.
Handled accounts receivable and payable.
Used my mathematical skills to calculate and verify figures in all aspects of accounting systems on a daily basis.
Verified postings to ledgers to confirm accurate entry and account balances.
Assisted operations by communicating with customers, filing documents, and managing data.
Applied proper codes to invoices, files, and receipts to keep records organized and searchable.
Assisted management by processing invoices and documents and ensuring that they were delivered on time every time.
Education
High School -
High School
Woodruff, SC
08.1999 - 05.2003
Nursing- ADN program - Some college (No degree)
Spartanburg Community College -
Spartanburg Community College
Spartanburg, SC
Woodruff High School -
Woodruff High School
Woodruff, SC
Skills
Proactive
Responsible
Adaptable
Reliable
Multi-task-oriented
Microsoft Word
Deadline-driven
Relationship building
Microsoft Excel
Organizational skills
Strong work ethic
Consistent
CPR certified
High-performing
Disciplined
Ambitious
Resourceful
Self-motivated
Prioritizing workflows
Goal setting and performance
Order processing
Operations
Summary
Proactive, Responsible, Adaptable, Reliable, Multi-task-oriented, Deadline-driven, Relationship builder, Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.