BRANDI BOGGS
Ruckersville,VA
Summary
Operations-focused hospitality leader who manages room assignments, staff scheduling, inspections, and service recovery across hotel departments. Supports hiring, training, policy follow-through, and performance standards to keep rooms ready and guests satisfied. Adds value through organized oversight, strong communication, and consistent attention to detail.
Overview
22
22
years of professional experience
Work History
Director of Rooms
Oakhurst Inn & Little Mod Hotel
Charlottesville, Virginia
12.2024 - Current
- Supported guest room, front desk, and housekeeping operations at boutique inn and hotel.
- Assisted with room assignments, arrivals, departures, and special guest requests across properties.
- Monitored housekeeping standards, conducted room inspections, and ensured adherence to cleanliness procedures for guest accommodations.
- Managed guest service issues and resolved room concerns with prompt, professional communication
- Scheduled staffing for front desk, housekeeping, and room support coverage
- Monitored daily room status, inventory supplies, and guest arrival preparation
- Addressed customer complaints in a timely manner while ensuring compliance with all applicable laws and regulations.
- Compiled and analyzed weekly reports on occupancy levels, room rates, sales figures, and other key performance indicators to inform strategic decisions.
- Formulated policies and procedures related to guest services, employee relations and hotel operations.
- Fostered a customer-centric culture that enhanced guest experiences and improved customer satisfaction scores.
- Conducted regular meetings with department heads to review progress towards goals; identified areas needing improvement.
- Established performance standards for all divisions within the Rooms Department; evaluated staff performance against these standards.
- Ensured compliance with all safety protocols relating to hotel operations; conducted regular safety inspections.
- Assessed staffing requirements for each department within the division; recruited new employees.
- Managed daily operations of front office, housekeeping, reservations and engineering departments.
- Provided leadership support during periods of high volume activity; maintained an environment conducive to excellent customer service.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Delegated work to staff, setting priorities and goals.
- Oversaw recruiting, interviews and new employee hiring.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Housekeeping Supervisor
Oakhurst Inn & Little Mod Hotel
Charlottesville, Virginia
10.2023 - Current
- Supervised guest room and public area cleaning at boutique inn and hotel properties.
- Inspected rooms for cleanliness, supplies, and readiness before guest arrival.
- Allocated housekeeping duties to enhance daily room turnover.
- Trained housekeeping staff on cleaning procedures, safety practices, and guest privacy.
- Coordinated linen handling, laundry flow, and supply restocking to ensure operational efficiency at both properties.
- Resolved housekeeping issues with front desk and maintenance teams promptly.
- Monitored cleaning equipment, chemicals, and storage areas for proper use.
- Supported guest service by maintaining tidy, welcoming spaces throughout Oakhurst Inn.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Facilitated effective communication among team members to enhance collaboration and maintain a positive work environment.
- Prepared work schedules for associates to promote proper staffing levels.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Submitted repair requests to the maintenance team to reduce operating costs and improve energy-saving strategy.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Residential and Commercial Cleaning Services
Self Employed Cleaning Services
Charlottesville, VA
09.2009 - 06.2023
- Performed thorough cleaning of various areas in client's homes using appropriate tools. residential homes using vacuums, mops, cloths, and approved cleaning supplies.
- Cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms and hallways.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Changed linens and made beds with careful attention to home presentation.
- Removed trash, recyclables, and household clutter from client properties.
- Managed cleaning supplies inventory by checking stock levels, anticipating needs, placing orders, and verifying receipt.
- Maintained detailed records of time spent on each cleaning job for accurate billing. of time spent on each job for billing purposes.
- Provided friendly and attentive customer service to enhance client satisfaction.
- Conducted inspections of completed work to ensure compliance with cleanliness standards.
- Reported damaged surfaces, missing items, and supply needs to homeowners.
- Communicated with customers about requests for additional supplies or cleaning services.
SPED B-base Department
Albemarle County Public Schools
Charlottesville, VA
08.2017 - 06.2020
- Implemented diverse strategies to address student target behaviors and enhance the effectiveness of Behavior Intervention Plans.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Field Wireman
United States Marine Corps
Camp Lejeune, NC
05.2004 - 07.2007
- Installed field wire systems for Marine Corps communication networks.
- Restored damaged wire lines during Marine Corps field operations. during Marine Corps field operations.
- Maintained telephone circuits and switchboards for Marine Corps units.
- Managed inventory of equipment valued in hundreds of thousands of dollars for over 1,000 Marines with 100% accuracy.
- Led team, ensuring clear communication and efficient operations through effective use of computer and switchboard skills.
Education
Bachelor's - Psychology with an emphasis in Applied Behavior Analysis
Kaplan University
Davenport, IA12-2014
Bachelor's - Business Administration and Management
Kaplan University
Davenport, IA02-2014
Hospitality Management - Hospitality Administration and Management
Alison Online
Online10-2026
Skills
- Hotel operations management
- Housekeeping management
- Property management systems
- Room quality control
- Performance analysis
- Guest services excellence
- Guest relations
- SOP knowledge
- Scheduling coordination
- Staff development
- Employee development
- Project management expertise
- Organization and time management
- Multitasking capabilities
- Conflict resolution skills
- Customer service proficiency
- Organization and time management
- Behavior management
- Individualized educational plans
- Child development certification
- Organization and time management
Timeline
Director of Rooms
Oakhurst Inn & Little Mod Hotel
12.2024 - Current
Housekeeping Supervisor
Oakhurst Inn & Little Mod Hotel
10.2023 - Current
SPED B-base Department
Albemarle County Public Schools
08.2017 - 06.2020
Residential and Commercial Cleaning Services
Self Employed Cleaning Services
09.2009 - 06.2023
Field Wireman
United States Marine Corps
05.2004 - 07.2007
Bachelor's - Psychology with an emphasis in Applied Behavior Analysis
Kaplan University
Bachelor's - Business Administration and Management
Kaplan University
Hospitality Management - Hospitality Administration and Management
Alison Online