Brandi Boone
Buffalo,New York
Summary
Professionally skilled in excellent communication and teamwork. Ability to coordinate program activities and enhance community relationships, contributing to successful educational outcomes and continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Program Manager
Just For Kids
Buffalo, NY
01.2024 - 11.2025
- Coordinated daily program activities, ensuring alignment with developmental goals and child engagement.
- Developed and implemented educational programs tailored to diverse learning needs of children.
- Facilitated communication between parents and staff, enhancing community relationships and support systems.
- Evaluated program effectiveness through regular assessments, leading to continuous improvement initiatives.
Home Furnishing Consultant
Value City Funiture
Buffalo, NY
09.2023 - 12.2023
- Advised customers on home furnishing selections to enhance interior aesthetics.
- Coordinated product displays to optimize customer engagement and shopping experience.
- Assisted clients with order processing and tracking to ensure timely delivery.
- Developed knowledge of current trends in home décor to provide informed recommendations.
- Conducted follow-up communications with clients to maintain relationships and encourage repeat business.
- Updated customers on scheduled deliveries of furniture to homes.
Customer Service Representative
Value City Funiture
Buffalo, NY
08.2021 - 09.2023
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring customer satisfaction and adherence to company policies.
- Educated customers on product features, benefits, and warranty information to facilitate informed purchasing decisions.
- Trained new staff on best practices in customer service protocols and company procedures to ensure consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Manager
Mighty Taco
Buffalo, NY
10.2018 - 11.2020
- Supervised daily operations, ensuring compliance with food safety standards.
- Trained and mentored team members, enhancing service efficiency and quality.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented operational improvements that increased customer satisfaction ratings.
- Resolved customer complaints swiftly, maintaining positive dining experiences.
Education
Associate of Applied Science - Medical Assisting
Bryant & Stratton College
NY05-2026
High School Diploma -
Hutchinson Central Technical High School
NY06-2018
Skills
- Teamwork
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Professionalism
- Goal setting
- Interpersonal skills
Certification
- Certified Medical Assistant, NHA - [4/2026- 4/2028]
- CPR, Red Cross
Timeline
Assistant Program Manager
Just For Kids
01.2024 - 11.2025
Home Furnishing Consultant
Value City Funiture
09.2023 - 12.2023
Customer Service Representative
Value City Funiture
08.2021 - 09.2023
Shift Manager
Mighty Taco
10.2018 - 11.2020
Associate of Applied Science - Medical Assisting
Bryant & Stratton College
High School Diploma -
Hutchinson Central Technical High School