Brandi Burnett
Kapolei
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. With a Bachelor's degree in Psychology and over seven years of diverse experience, including roles in healthcare and customer service, this professional excels in active listening, problem-solving, and interpersonal communication. Eager to advance in the fields of hospitality, customer service, psychology, health + wellness and continuously seeking opportunities for professional growth and development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Hawaiian Airlines
04.2025 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Psychiatric Assistant
Queen's Medical Center Kahi Mohala
10.2024 - 02.2025
- Provide direct patient care to individuals with mental health and behavioral disorders, including monitoring safety, occasional vital signs and assisting with daily activities
- Engage in therapeutic activities under the guidance of licensed professionals to promote emotional well-being
- Observe and document patient behavior, mood changes, and other relevant information
- Assist with crisis intervention and use de-escalation techniques in high-stress situations to ensure safety
- Collaborate closely with nurses, therapists, and other healthcare team members for coordinated patient care
- Maintain clear communication and demonstrate empathy and patience in challenging situations
Unit Clerk/Secretary
Sutter Health Kahi Mohala
05.2023 - 07.2024
- Coordinate patient appointments and manage supply orders, ensuring high efficiency and accuracy.
- Maintain inventory control with 100% accuracy, ensuring units are well-stocked and organized.
- Communicate effectively with other units and management to address needs promptly.
- Handle administrative tasks such as printing, scanning, and faxing paperwork efficiently.
- Ensure a clean, safe, and organized environment, contributing to overall unit safety.
- Foster a collaborative unit environment, enhancing overall team efficiency and morale.
Gym Front Desk Associate
Grand Canyon University
01.2022 - 04.2023
- Greeted guests warmly at the front desk, ensuring a welcoming environment
- Checked guests into the gym efficiently, maintaining accurate records
- Assisted customers with equipment queries and usage, enhancing their gym experience
- Maintained cleanliness and organization of the gym, ensuring a safe workout space
- Collaborated in meetings to propose solutions and new ideas, improving gym operations
- Trained new staff on customer service protocols, elevating team performance.
Cashier/Food Worker
HI Cravings
04.2021 - 08.2022
- Greeted customers courteously, assisting with needs and ensuring satisfaction.
- Handled cash and card transactions efficiently, maintaining accuracy.
- Prepared food to customer specifications, ensuring cleanliness and timeliness.
- Catered at large events, managing high-volume orders effectively.
- Maintained a clean, organized workspace, enhancing operational efficiency.
Cashier
Home Depot
05.2020 - 01.2021
- Processed cash and card transactions accurately, minimizing errors and enhancing checkout speed.
- Improved checkout efficiency, resulting in faster customer service and reduced wait times.
- Utilized strong attention to detail to ensure accurate handling of payments and receipts.
- Resolved payment discrepancies promptly, maintaining a smooth and efficient checkout process.
- Boosted store credit card sign-ups through effective customer engagement.
- Assisted customers in locating products, elevating overall shopping satisfaction.
- Maintained an organized register area, setting a standard for operational excellence.
- Excelled in customer service by providing friendly and swift checkouts.
Internship
Kini Zamora
05.2018 - 08.2018
- Performed basic sewing for clothing pieces, ensuring high-quality standards and timely completion.
- Resolved customer issues promptly, enhancing customer satisfaction and retention.
- Assisted in planning projects and managing paperwork, contributing to efficient workflow.
- Maintained a clean and organized store, improving operational efficiency.
- Collaborated in assembling outfits for fashion shows, supporting successful project execution.
Education
Bachelor's in Psychology - Sport
Grand Canyon University
Phoenix, AZ04.2023
High School Diploma - undefined
Kamehameha Kapālama High School
Honolulu, HI05.2019
Skills
- Active listening
- Time Management
- Problem Solving
- Interpersonal leadership
- Critical thinking
- Multitasking
- Relationship building
- Technology
- Communication
- Collaboration
- Customer service
- Organizational skills
- Conflict resolution
- Adaptability
- Therapeutic techniques
- Empathy
Certification
- Trauma Informed Care - Kahi Mohala
- CPI Certified - Kahi Mohala
- BLS + CPR Certified - American Heart Association
- AED Certified - American Heart Association
- First Aid Certified - Heart Savers
Timeline
Flight Attendant
Hawaiian Airlines
04.2025 - Current
Psychiatric Assistant
Queen's Medical Center Kahi Mohala
10.2024 - 02.2025
Unit Clerk/Secretary
Sutter Health Kahi Mohala
05.2023 - 07.2024
Gym Front Desk Associate
Grand Canyon University
01.2022 - 04.2023
Cashier/Food Worker
HI Cravings
04.2021 - 08.2022
Cashier
Home Depot
05.2020 - 01.2021
Internship
Kini Zamora
05.2018 - 08.2018
High School Diploma - undefined
Kamehameha Kapālama High School
Bachelor's in Psychology - Sport
Grand Canyon University