Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Burns

Austin

Summary

Experienced professional with a solid background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, consistently ensuring customer satisfaction and loyalty. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist (Seasonal)

Go Retail Group
Austin, TX
10.2025 - 01.2026
  • Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
  • Educated customers on product features and benefits to enhance satisfaction and loyalty.
  • Managed high-volume calls, ensuring quality service and timely resolutions of issues.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.

Sales Associate

Bath and Body Works
03.2023 - 12.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Managed returns, exchanges and refunds in accordance with store policy.

Client Success Team Lead

Cisive
02.2022 - 03.2023
  • Promoted from Associate to Team Lead within 6 months
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Audience Outreach Supervisor

Steppenwolf Theatre Company
06.2018 - 11.2021
  • Directed, provided guidance, and monitored performance of in-house personnel supporting customer deployment and operations
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
  • Oversaw and optimized work of 10-15 Outreach Associates performing high-quality fundraising

Education

Bachelor of Science - Theater Arts

Illinois State University
Normal, IL
05-2017

Associate of Science - Sonography

Austin Community College
Austin, TX
11-2027

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Call center experience

Timeline

Customer Service Specialist (Seasonal)

Go Retail Group
10.2025 - 01.2026

Sales Associate

Bath and Body Works
03.2023 - 12.2024

Client Success Team Lead

Cisive
02.2022 - 03.2023

Audience Outreach Supervisor

Steppenwolf Theatre Company
06.2018 - 11.2021

Bachelor of Science - Theater Arts

Illinois State University

Associate of Science - Sonography

Austin Community College