Brandi Carter
Dallas,TX
Summary
As a well-propelled and committed young woman, I am currently looking for a stimulating opportunity in a customer-driven environment where I will aspire to deliver high quality in support and communication. With my warm and highly articulate voice, I am more than capable of offering precise and polite assistance through any type of phone conversation and/or direct communication with other civilians. Within my few talents, one of my aspirations is to one day become a pharmacist in the state of Texas.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Asset Protection Investigator
Wal-Mart Supercenter
DeSoto, Texas
11.2024 - Current
- Conducted thorough investigations of theft and fraud incidents both internally and externally, while in direct communication with our local law enforcement agency regarding any criminal activity cases connected to our establishment.
- Analyzed surveillance footage to identify suspicious behavior patterns while collaborating with other departments such as Loss Prevention Managers to develop strategies to reduce shrinkage.
- Monitored inventory levels to detect discrepancies and potential losses, while preparing detailed reports on investigations and findings for management review.
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
- Inspected stores regularly to ensure compliance with established policies and procedures related to asset protection.
Patient Care Associate II
Elevance Health: CarelonRX Pharmacy
Grand Prairie, TX
03.2024 - Current
- Provides white-glove service to patients who are requesting assistance with refilling their prescriptions or general inquiries regarding their order, profile, or balance remaining on their account.
- Assisted in escalated calls pertaining to locating orders within the system, incorrect prescriptions sent to homes, and/or inaccurate co-pays that were forwarded over to the patients' balance, which would reflect either on the account or their app.
- Thoroughly investigated any issues that arose pertaining to both approved and denied claims, while managing to communicate with our Member Services Dept to perform any overrides or educate our patients regarding the specifics of their plan.
Patient Care Coordinator
WMS(Walmart Mail Service)
Carrollton, TX
12.2022 - 03.2024
- Assisted patients in creating their profiles, and also provided clarity pertaining to their prescription instructions and medication usage, while managing to coordinate with our Pharmacy staff to ensure their medication orders were processed in a timely manner.
- Educated patients on insurance benefits and coverage options for prescriptions, while consulting with the patients doctors office to retrieve their medication scripts that were converted over to our Pharmacy
Customer Service Representative
Everise/United Health Care
Dallas, TX
08.2022 - 05.2023
- Provided members and health care providers with resolutions concerning their billing and payments, as well as navigation throughout their plan with UHC, Medicare, Medicaid, etc.
- Educated members on the services offered pertaining to perks and features connected to their accounts. Also, I guided them through processes and features concerning their insurance plan, while navigating them through our intricate systems.
- Documented customer interactions and maintained organized records for future reference.
Fuel Station Attendant
Wal-Mart Neighborhood Market
DeSoto, TX
12.2022 - 02.2023
- Greeted & assisted customers in their purchase regarding filling fuel tanks and containers to level specified using the cash system and/or credit card processor.
- Maintained and also took inventory on any fuel station product that was placed on our property for purchase.
Human Resources Service Center Agent
Kaiser Permanente
Alameda, CA
08.2021 - 07.2022
- Handled sensitive information while ensuring compliance with privacy regulations. Navigated employees to the correct department regarding any inquiries that were classified under their employment contract, benefits and pay, leave of absence, personal portal, etc., pay, update requests regarding their profile or portal, leaves, and complaints.
- Also approved and verified the leave request and necessary documents of employees were adding or removing dependents from their plan.
- Consulted with physicians, clinical staff, and/or the Medicare/Medicaid team regarding any complications within the employee's plan.
- Handled sensitive information while ensuring compliance with privacy regulations.
Emergency Dispatcher 1
Tulare County Sheriff Department
Visalia, CA
04.2021 - 07.2021
- Civilians were properly routed to an available deputy that was in their area regarding any non-emergency/emergency phone call.
- If any issues arose, we were to diffuse the matter in the best way we knew possible and also alert the proper authorities depending on the circumstance.
- To ensure other channel operators were informed, we properly documented the reasoning regarding that particular phone call and alerted the channel operator for any immediate updates.
Technical Support Agent
Alorica
Clovis, CA
11.2019 - 03.2021
- As an inbound customer care rep(promoted to technical support agent), on a day to day basis, our goal was to ensure our customers were able to have their needs meet regarding assisting them with any questions or concerns regarding their account.
- Whether it was handling any troubleshooting techniques, placing orders for devices, basic questions regarding their My Verizon app, resetting accounts, or even paying bill, we were to perform all of these tasks plus any other additional requests requested by our customers diligently and successfully throughout our day.
Customer Service Representative
Spirit Halloween Super Store
Hanford, CA
09.2019 - 11.2020
- Would greet customers with a warming smile and assist with any additional help regarding locating items or checking them out.
- Ensured area remained clean and tidy.
Emergency Dispatch Operator
ADT Security Services
01.2018 - 02.2019
- When handling any outbound alarms, I assisted the customers with any general questions or concerns regarding their alarm/system while managing to properly document for future references.
- If any issues arose, for the customers safety, the proper agency (Police, Fire/Medical) was notified to dispatch out to their home to perform a walkthrough of their premise.
Education
Bachelors - Business Administration
South University: Online
Savannah, GA09-2027
High School Diploma -
Duncanville High School
Duncanville, TX06.2015
Skills
- Customer service
- Dispatch
- Data entry
- Teamwork
- Team collaboration
- 10-key
- Emotional intelligence
- Empathy
- Adaptable
- Active listening
- Time management
- Problem management and resolution
- Office administration
- Appointment scheduling
- Medical office experience
- Communication skills
- QuickBooks
- Microsoft Office proficiency
- Microsoft Excel
- Medical terminology
- Organizational skills
- Policy enforcement
- Asset recovery
- Video monitoring
- Technical support/troubleshooting
- Inventory management
- Patient coordination
- Staff education and training
- Product troubleshooting
Certification
National CPR: AED/CPR/First-Aid
- 07/30/2025 - 07/30/2027
- ID#: 376645
National CPR: Bloodborne Pathogens Certificate
- Dates: 07/30/2025 - 07/30/2026
- ID#: 95FE36
Volunteer Experience
Mission Arlington, 10/01/14, 02/01/15, Organized toys, electronics, clothes, shoes, etc. into boxes., Carried items to their correct destination.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Asset Protection Investigator
Wal-Mart Supercenter
11.2024 - Current
Patient Care Associate II
Elevance Health: CarelonRX Pharmacy
03.2024 - Current
Patient Care Coordinator
WMS(Walmart Mail Service)
12.2022 - 03.2024
Fuel Station Attendant
Wal-Mart Neighborhood Market
12.2022 - 02.2023
Customer Service Representative
Everise/United Health Care
08.2022 - 05.2023
Human Resources Service Center Agent
Kaiser Permanente
08.2021 - 07.2022
Emergency Dispatcher 1
Tulare County Sheriff Department
04.2021 - 07.2021
Technical Support Agent
Alorica
11.2019 - 03.2021
Customer Service Representative
Spirit Halloween Super Store
09.2019 - 11.2020
Emergency Dispatch Operator
ADT Security Services
01.2018 - 02.2019
Bachelors - Business Administration
South University: Online
High School Diploma -
Duncanville High School
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