Brandi Cavitt
Porter,TX
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Supervisor Patient Accounts/Analyst/Manager of Accounts and Finance
University of Chicago Medical Center
Burr Ridge, IL
06.2022 - Current
- Monitored employee productivity levels on a regular basis to identify areas of improvement and constructive teaching.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Implemented quality control measures, significantly reducing error rates.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Monitored operations and reviewed records and metrics to understand company performance.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Assessed company operations for compliance with safety standards.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Worked closely with human resources to support employee management and organizational planning.
- Created new strategies for improving customer service standards within the organization.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Implemented new operational procedures, increasing efficiency.
- Facilitated training sessions for new employees on company policies and procedures.
- Directed and supervised team of 25 employees in daily operations.
Financial Counselor/ Patient Inquiry
University of Chicago Medical Center
Burr Ridge
12.2020 - 07.2022
- Follow the Hospitals’ Service Pride Values regarding the following: Communication with patients and customers, adjusting to the patient and customer needs, respecting one another, and maintaining an appropriate environment
- Manage incoming patient calls to assure that all inquiries are addressed and that follow up activity is accurate and timely assuring patient satisfaction
- Act as an intermediary with admitting, UCPG, Office of Managed Care, and other areas within the Hospitals’ finance department to reconcile problems associated with any patient issues, exercising the strictest limits associated with the confidentiality of patient information
- Initiate transfer of funds to other hospital accounts/areas as required
- Work patient accounts in assigned work queues to the highest standard while documenting with detailed notes
- Diligently follow up with patients and departments to obtain resolutions to patient disputes
- Carefully analyze all patient financial data, review, recommend and process special payment options for patients
- Oversee and track patient requests for financial assistance
- Become familiar and continually comply with all federal and state health care laws, regulations, and rules (including Medicare and Medicaid) and billing requirements applicable to the department
Patient Inquiry/ Financial Coordinator - Temp
University of Chicago Medical Center
Burr Ridge
02.2020 - 12.2020
- Hospital and Professional Billing with Epic experience (EMR), Customer Service, HMI, Outlook, Excel
- Proficient in the Windows environment and capable of multi-tasking functions
- Proficient in Excel for Windows
- Ability to perform accurately at 8,000 keystrokes per hour and type at 25 wpm
- Excellent mathematical skills
- Ability to organize and process a large volume of work promptly
- Exceed the metrics for daily work performance
- Excellent Customer service
- Financial assistance application processing
- Payment processing
- Hired on to the PI team from the temp position
Durable Medical Billing and Insurance Coordinator/manager of DME billing team
Agha Medical
Joliet, USA
07.2019 - 01.2020
- Implemented setting up program software and solely responsible for the office going live on Team DME within 1 week of starting position
- Within the first month I brought in Medicare revenue of $45,000 in claim payments
- In the past six months I have followed up and appealed claims and increased DME revenue to over $100,000
- Commercial insurance revenue has increased as well to over $35,000
- Denied claims and need for appeals has dropped by 70% since I started this position
- Utilized computerized medical billing programs for all aspects of the Professional Medical billing cycle from patient scheduling and insurance verification to payment posting
- Follow up with all billing related appeals
- Prepared daily, weekly, and monthly reports
- Submitted claims through EMR, with claim status and follow through
- Third Party Billing and claim resolution and adjudication
- Performed patient billing and collections, provided excellent patient customer service via phone and emails
- Verified Insurance/Medicaid/ Medicare and dual insurance coverage
- Prepared daily, weekly, and monthly bills performed account audits
- Managed team of 5 billers
Billing / Insurance /AR Specialist /Claims Processor/Billing manager
KG
Chicago, USA
01.2017 - 02.2019
- Promoted to Manager
- Worked remotely from home
- Utilized computerized medical billing programs for all aspects of the Professional Medical billing cycle from patient scheduling and insurance verification to payment posting
- Follow up with all billing related appeals
- Prepared daily, weekly, and monthly reports
- Submitted claims through EMR, with claim status and follow through
- Third Party Billing and claim resolution and adjudication
- Performed patient billing and collections, provided excellent patient customer service via phone and emails
- Verified Insurance/Medicaid/ Medicare/ VA and dual insurance coverage
- Prepared daily, weekly, and monthly bills
- Performed account audits
- Manager of 7 billers and billing department functions
Billing /Insurance/ AR Specialist/Supervisor
Professional Medical Supply
New Lenox, USA
01.2013 - 01.2015
- Utilized computerized medical billing programs for all aspect of the DME billing cycle for 28 Long-term Nursing & Skilled Nursing facilities
- Specialized in Medicare Part B, Medicaid and Commercial insurances for home health, DME, Wound Care, Tube Feeding, and Nursing Care Products
- Created in depth documentation for audits, proper billing, and working insurance denials
- Supervisor of 12 locations
Billing /Insurance/ AR Specialist/Manager
Digestive Disease Clinic of Joliet
Joliet, USA
01.2003 - 01.2013
- Utilized computerized medical billing programs for all aspects of the Professional Medical billing cycle from patient scheduling and insurance verification to payment posting
- Statuses claims worked insurance denials and filed claim appeals including timely filing
- Performed patient billing and collections, provided excellent patient customer service via phone and in person
- HIPPA coordinator
- Manager of billing department
Education
Associates in applied science -
Joliet Junior College
Joliet, IL01.2016
BACHELOR OF SCIENCE - HEALTH MANAGEMENT
University of Phoenix
Skills
- Accounts Payable
- Medical Billing
- Accounts Receivable
- Cash Application
- QuickBooks
- Claims Processing
- Reporting
- Management
- Supervisor
- Workers Compensation
- Insurance Verification
- Training
- Health Insurance Proficiency
- Work compensation claim processing
- Expertise in Med-Legal Testimony
- Settlements
- Bankruptcy
- HCFA/CMS
- Data Entry
- Microsoft Office
- Team Building
- Excel
- Team DME billing software setup
- Timecard and payroll management
- Procurement
- Performance management
- Staff development
- Financial management
Programs
- Epic
- Meditech
- Medisoft
- NextGen Healthcare
- P3care
- ACT
- Pilot
- QuickBooks
- Office Hours
- Microsoft Office; Excel, Word, PowerPoint, Outlook, Kronos
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementPaid sick leave401k matchWork from home optionWork-life balanceTimeline
Supervisor Patient Accounts/Analyst/Manager of Accounts and Finance
University of Chicago Medical Center
06.2022 - Current
Financial Counselor/ Patient Inquiry
University of Chicago Medical Center
12.2020 - 07.2022
Patient Inquiry/ Financial Coordinator - Temp
University of Chicago Medical Center
02.2020 - 12.2020
Durable Medical Billing and Insurance Coordinator/manager of DME billing team
Agha Medical
07.2019 - 01.2020
Billing / Insurance /AR Specialist /Claims Processor/Billing manager
KG
01.2017 - 02.2019
Billing /Insurance/ AR Specialist/Supervisor
Professional Medical Supply
01.2013 - 01.2015
Billing /Insurance/ AR Specialist/Manager
Digestive Disease Clinic of Joliet
01.2003 - 01.2013
Associates in applied science -
Joliet Junior College
BACHELOR OF SCIENCE - HEALTH MANAGEMENT
University of Phoenix
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