Brandi Connors
Modesto,CA
Summary
I'm a dynamic professional with extensive guest service knowledge, proficient in reservation coordination, customer relations and cash handling. I am committed to enhancing customer experiences and training staff to deliver exceptional service in any field I explore career wise. I'm a meticulous and detail oriented employee with background in different faucets of the hospitality industry. Also, I'm skilled in manning high demand environments and delivering excellent customer experience while maintaining a flexible attitude and excelling under pressure.
Overview
11
11
years of professional experience
Work History
Head Hostess/ Lead Cashier/ Waitress
Black Bear Diner
Modesto, CA
10.2023 - 11.2025
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Trained and mentored new host staff on customer service standards and operational procedures.
- Coordinated communication between front and back of house to ensure timely service delivery.
- Enhanced dining experience by maintaining a welcoming atmosphere and addressing guest concerns promptly.
- Oversaw reservation system management, adjusting for peak times and special events.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised cash handling procedures, ensuring accuracy and efficiency in daily transactions.
- Managed end-of-day cash reconciliation to maintain financial integrity and prevent discrepancies.
- Monitored inventory levels of cash register supplies, ensuring availability for smooth operations.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
Fulfillment Associate
Amazon
Stockton, CA
11.2021 - 05.2023
- Operated material handling equipment to facilitate efficient order fulfillment processes.
- Managed inventory accuracy through systematic counting and tracking of stock levels.
- Collaborated with team members to optimize workflow and minimize order processing times.
- Trained new associates on safety protocols and operational procedures for warehouse tasks.
- Coordinated with shipping teams to streamline dispatch processes and improve delivery efficiency.
- Monitored workstations for adherence to quality standards and operational guidelines.
Cashier/ Lead Hostess
Johnny Carino's
Modesto, CA
12.2019 - 09.2021
- Supervised daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational standards and customer service best practices.
- Prepared detailed reports on sales trends and cashier performance, aiding management in strategic decision-making processes.
- Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
- Resolved guest inquiries and complaints, maintaining a welcoming environment.
- Monitored dining area for cleanliness and readiness for guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Customer Relations Specialist
DirectLine Technologies
Modesto, CA
05.2016 - 09.2019
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Assisted in training new team members on customer service protocols and best practices for engagement.
- Implemented feedback mechanisms to gather customer insights and improve service delivery.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
Customer Service Liaison/ Receptionist
Moyes' Family Furniture Upholstery
Empire, CA
08.2014 - 03.2016
- Delivered exceptional customer support, addressing inquiries and resolving issues efficiently.
- Facilitated effective communication between departments to enhance service delivery and customer satisfaction.
- Maintained accurate records of customer interactions within CRM system, ensuring continuity of service across team members.
- Facilitated smooth transitions between departments when necessary to address complex client needs effectively.
- Established long-term relationships with key clients, acting as their primary point of contact and trusted advisor throughout their journey with the organization.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Science - Early Childhood Education
Modesto, CA05-2018
High School Diploma -
James C. Enochs High School
Modesto, CA05-2016
Skills
- Extensive guest service knowledge
- Reservation coordination
- Proficient in multi-field career terminology
- Dining area maintenance/ management
- Proficient cash handling skills
- Exceptional communication between both customers and coworkers
- Quick and efficient problem solving
- Guest relations management
- Salesmanship
- Data entry
- Time management
- Organization skills
Timeline
Head Hostess/ Lead Cashier/ Waitress
Black Bear Diner
10.2023 - 11.2025
Fulfillment Associate
Amazon
11.2021 - 05.2023
Cashier/ Lead Hostess
Johnny Carino's
12.2019 - 09.2021
Customer Relations Specialist
DirectLine Technologies
05.2016 - 09.2019
Customer Service Liaison/ Receptionist
Moyes' Family Furniture Upholstery
08.2014 - 03.2016
Associate of Science - Early Childhood Education
High School Diploma -
James C. Enochs High School