Brandi Courtright
Kingston
Summary
Seasoned VP of Operations with a proven track record at Centric HH and Hospice for enhancing operational efficiency and fostering strong client relationships. Expert in operations management and team building, demonstrated through strategic leadership and capacity planning. Achieved significant improvements in customer satisfaction and cost savings, underscoring a commitment to excellence and innovation.
Overview
17
17
years of professional experience
Work History
VP of Operations
Centric HH and Hospice
Durant
04.2020 - Current
- Directed the evaluation of existing systems and processes for opportunities to increase efficiency or reduce costs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Tracked key performance indicators related to customer satisfaction, sales volume, cost savings.
- Built relationships with internal stakeholders such as HR, IT, Finance and Marketing.
VP of Clinical Operations
Accord Hospice
White Mountains
04.2018 - 01.2020
- Ensured compliance with federal, state, and local laws related to employment practices.
- Developed and executed strategic plans to support the vision of the organization.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Ensured compliance with applicable laws and regulations related to operations activities.
Director of Nurses
Temple Manor Nursing Home
Temple
06.2016 - 05.2018
- Monitored development, implementation and updates of individualized care plans.
- Facilitated communication between nursing staff members regarding patient care concerns or issues.
- Conducted performance evaluations of nursing staff, identifying areas for improvement and providing feedback.
- Assisted in developing strategies to reduce costs while maintaining quality of patient care services.
Director of Nurses
Aspire Hospice
Lawton
02.2008 - 05.2016
- Recruited, hired and trained new medical and facility staff.
- Conducted performance evaluations of nursing staff, identifying areas for improvement and providing feedback.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Education
Associate of Science - RN
WOSC
Altus, OK05-2010
LPN - Nursing Practice
Red River Vo-Tech
Duncan, OK07-2000
Skills
- Team building and motivation
- Operations management
- Capacity planning
- Cross-functional team leadership
- Facilities management
- Workforce planning
Timeline
VP of Operations
Centric HH and Hospice
04.2020 - Current
VP of Clinical Operations
Accord Hospice
04.2018 - 01.2020
Director of Nurses
Temple Manor Nursing Home
06.2016 - 05.2018
Director of Nurses
Aspire Hospice
02.2008 - 05.2016
Associate of Science - RN
WOSC
LPN - Nursing Practice
Red River Vo-Tech
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