BRANDI CUMMINS
Williamstown,KY
Summary
A highly motivated individual seeking to secure a challenging position with a reputable organization in Management & Administration. Experienced in Talent & Performance Management, Recruitment & Selection, Training & Development, Payroll & Benefits/Compensation Administration, Team Management, and Policy Development & Documentation. Recognized as an extremely organized individual who exceeds goals and objectives by developing specific designs to meet them while identified as a problem solver who grasps new concepts and ideas quickly and efficiently.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Kohl's
Walton , KY
01.2016 - Current
- Recruit, interview, and hire talent
- Develop staffing plans for key store roles
- Analyze workload strategies, sharing findings with store staff and leadership to develop action plans
- Foster a collaborative and engaged environment, addressing and managing associate concerns
- Drive Associate Engagement and Development through effective communication, feedback and recognition
- Oversee the development and coaching of all associates, including the appraisal process for the purpose of recommending and executing on promotions or other changes in position
- Make informed decisions to support store expense management (e.g. payroll, productivity, shortage)
- Oversee store Cash Office, Service Desk, and Building Safety standards are maintained and take appropriate action when necessary
- Forecast financial objectives by scheduling expenditures, analyzing performance and initiating corrective actions
- Communicate job expectations, ensure compliance by enforcing policies and procedures, and expectations
- Create, maintain, and keep confidential: spreadsheets, documents and presentations of accounts, operations, and procedures
- Exercise good judgment and discretion in making management decisions
- Resolve customer complaints in a timely manner and addressed any issues that may arise during store business
- Check monthly sales and performance reports to support operational planning and strategic decision-making
- Structure HR consulting services to support clients during organizational developments and changes.
Customer Service Area Supervisor
Kohl's
09.2014 - 01.2016
- Served as a leader on duty to ensure a positive customer experience
- Observed associate performance and provided feedback
- Executed workload and distributed tasks to support customer experience
- Oversaw daily functions of cash office (i.e
- Register balancing, charge orders, authorizations, voided transactions, supplies, over/short research)
- Maintained organization of the registers, service desk, office & break room
- Trained associates to maximize performance and customer experience
- Supervised and assisted in accurate and effective processing of customer requests and transactions.
Associate Training Manager
Citibank
Florence , KY
01.2009 - 09.2014
- Developed and implemented training program for new associates.
- Created and delivered associate orientation sessions to ensure employees understand company policies, procedures, and expectations.
- Conducted evaluations of existing training programs to identify areas of improvement.
- Provided feedback on performance to help associates develop their skills.
- Designed and developed instructional materials such as slides, manuals, job aids, eLearning modules.
Business Banking Relationship Manager
Citibank
Florence , KY
05.2007 - 01.2009
- Developed and maintained relationships with business banking clients to ensure customer satisfaction.
- Identified potential new customers and developed strategies for attracting them.
- Advised clients on various financial products such as loans, lines of credit, overdrafts and other banking services.
- Negotiated loan terms and conditions with borrowers.
- Provided advice on cash flow management, budgeting and investment options for businesses.
Education
BACHELOR OF BUSINESS ADMINISTRATION & MANAGEMENT -
BECKFIELD
08.2010
Skills
- Work Planning & Prioritization
- Team Building and Leadership
- Motivational Techniques
- Process Improvements
- Attention to Detail
- Critical Thinking & Adaptability
- Problem Solving
- Issue Resolution
Activities
- ACTIVELY VOLUNTEER FOR "BOYS & GIRLS CLUB" AND "BIG BROTHERS/BIG SISTERS" ORGANIZATIONS
- ACT AS THE DISTRICT LEAD FOR COMPANY VOLUNTEER EVENTS & RECOGNITION
- LEAD THE YEARLY "A KID AGAIN" VOLUNTEER EVENT
Timeline
Assistant Store Manager
Kohl's
01.2016 - Current
Customer Service Area Supervisor
Kohl's
09.2014 - 01.2016
Associate Training Manager
Citibank
01.2009 - 09.2014
Business Banking Relationship Manager
Citibank
05.2007 - 01.2009
BACHELOR OF BUSINESS ADMINISTRATION & MANAGEMENT -
BECKFIELD