Brandi Davis
Marion,IA
Summary
Retail Manager experienced in optimizing store operations and enhancing customer satisfaction. Achieved high service standards and improved team performance through effective leadership and employee training. Focused on resolving customer issues and maintaining store efficiency.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Manager
Greenleaf tobacco and vape
Cedar Rapids, IA
12.2023 - 03.2026
- Created and maintained employee schedules to optimize coverage and store efficiency
- Supervised staff performance and conducted write-ups to uphold company standards
- Delivered excellent customer service, resolving issues to maintain high satisfaction
- Managed store inventory by ordering supplies, maintaining fully stocked shelves to meet customer demand
- Processed and submitted employee hours to ensure accurate payroll and support smooth store operations
Customer Service Representative
TLC
Cedar Rapids, IA
03.2023 - 07.2023
- Coordinated service appointments, ensuring timely support and consistently achieving high customer satisfaction ratings
- Guided customers through video calls to diagnose issues and recommend appropriate actions
- Facilitated part replacements by accurately gathering window information, streamlining service process and reducing customer wait times
- Assisted customers with Anderson Windows inquiries, verified warranty status, and provided effective solutions to enhance customer experience
Education
Upper secondary education -
Central City High School
Central City, IASkills
- Retail management
- Inventory management
- Sales strategy
- Operational oversight
- Customer service excellence
- Complaint resolution
- Guest relations
- Phone client interaction
- Phone inquiries
- Management
- Cash handling
- Payment processing
- Order fulfillment
- Cash register
- POS System
- Employee training
- Team leadership
- Teamwork
- Supervising experience
- Customer service
- Leadership
- Sales management
- Hospitality management
- Shift management
- Employee Scheduling
- Schedule
- Attention to detail
- Organized workspace
- Customer interaction
- Customer retention
- Store management
- Guest inquiries
- Guest check-in
- Vendor relations
- Phone communication
- Phone answering
- Multi-line phone systems
- Computer operation
- Verbal communication
- Interpersonal communication
- Office phone management
- Customer retention
- Employee Scheduling
- Verbal communication
- Store management
- Customer interaction
- Interpersonal communication
- Employee scheduling
- Staff supervision
- Issue resolution
- Product knowledge
- Team building
- Effective communication
- Problem solving
- Time management
- Adaptability
- Verbal and written communication
- Product management
- Goal setting
- Documentation and reporting
- Conflict resolution
- Staff training and development
- Operations management
- Employee onboarding
- Networking strategies
- Schedule preparation
- Competitor research
- Sales techniques
- Staff management
- Clear communication
- Shift scheduling
- Safety procedures
- Relationship building
- Marketing
- Salesforce management
- Policy and procedure development
- Disciplinary techniques
- Decision-making
- Policy implementation
- Budget control
- Coaching and mentoring
- Work prioritization
- Task delegation
- Negotiation
Certification
Driver's License, 05/01/26, 04/01/34, I have a valid driver's license.
Additional Information
Authorized to work in the US for any employer. I worked at a hotel years ago doing housekeeping and I also helped out at the front desk. I have worked at a family owned gas station that my best friends parents owned, and another small town gas station in Baldwin, IA. I have also worked factory work. I worked at Cascade Die Mold years back. They did all kinds of different work with plastics like making space maker school boxes. Polo plastics which we did medical equipment. CCB packaging. So I have experience in this field as well.
Languages
English, Fluent
Personal Information
English, Fluent
Timeline
Manager
Greenleaf tobacco and vape
12.2023 - 03.2026
Customer Service Representative
TLC
03.2023 - 07.2023
Upper secondary education -
Central City High School