BRANDI DECKELMAN
Jonesboro,Arkansas
Summary
Arkansas State University graduate with a bachelors degree in Disaster Preparedness with 4 1/2 years of experience in dispatching and 5 years in the medical field. Hard working, reliable and determined to get the job done effectively and efficiently.
Overview
9
9
years of professional experience
Work History
Billing Account Representative/Customer Service Representative
Payvanatge
10.2023 - Current
- Enhanced client relationships through timely and accurate invoice generation and payment tracking.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Streamlined billing processes by implementing efficient data entry and organization methods.
- Reduced account discrepancies by regularly reviewing customer accounts for accuracy and resolving issues promptly.
- Handled account payments and provided information regarding outstanding balances.
- Processed customer invoices, credit memos and payments within established timelines.
- Managed a high volume of customer inquiries, providing clear explanations and swift resolutions to maintain satisfaction levels.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Developed strong relationships with key clients, ensuring their billing needs were met in a timely and efficient manner.
- Utilized various software programs to process customer payments.
- Excellent communication skills, both verbal and written.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Executed billing tasks and recorded information in company databases.
Patient Care Assistant
NEA BAPTIST MEMORIAL HOSPITAL
04.2019 - Current
- Provided shift care for assignments up to 18 patients while comprehensively charting and documenting specific care for each individual patient
- Performed specialized interventions assigned by nursing staff such as bladder scans, straight catheter
- Assisted patients with care for activities of daily living ensuring that patient needs were fully met
- Served as a unit clerk supporting the nursing staff by communicating information through various channels
- Provided patient care to adult and geriatric psychiatric patients
- Assisted patients with daily living according to treatment plan, policies, procedures, unit routines, and protocol
- Observed, reported, and documented changes in patient's physical and behavioral status
- Monitored therapeutic activities and patient groups
- Assisted with admissions, discharges, and transfers of patients
- Assisted doctor with patient care including taking vital signs, preparing patients for in-office surgical procedures
- Maintained and set up sterile field for patient's surgery
- Updated patient's chart maintaining client confidentiality
- Assisted Registered Nurse with sterile and nonsterile dressing changes.
Call Center Specialist
Arkansas State University Police Department
12.2016 - 04.2019
- Used radio codes to dispatch police personnel response units to calls that came from 911, non-emergency, and radio calls
- Analyzed information derived from calls, determined dispatch priority and assigned personnel plus resources required
- Entered details of incidents into the Computer Assisted Dispatch (CAD) and supportive systems which processed information
- Monitored emergency alarm panels, city alarms, and camera surveillance systems
- Coordinated emergency calls and forwarded information and assistance requests to appropriate agencies.
911 Dispatcher
Poinsett County Sheriff's Office
06.2015 - 12.2016
- Answered incoming multiple phone lines and assessed caller information from 911 emergencies to general inquiries about local city government and regulations
- Collected caller information, reported problem, and input into the computer aided dispatching system (C.A.D)
- Responsible for accurate entry from paper forms to the National Crime Information Center (NCIC) database
- Management and maintenance of warrants, orders of protection, stolen property, missing persons, runaway juveniles
- Responsible for dispatching Police, Fire, and EMS calls for the entire city
- Maintained high levels of confidentiality and security of sensitive data
- Responsible for training new hires to the communications department
- Mentoring and guiding new employees and ensuring smooth operations.
Education
Bachelor of Science - Disaster Preparedness and Emergency Management
Arkansas State University
Jonesboro, Arkansas12.2019
Associate's degree - Arts
Arkansas State University Newport
Newport, Arkansas05.2015
Skills
- Clarity
- Confidence
- Respect
- Empathy
- Active listening
- Cooperation
- Idea exchange
- Open-mindedness
- Organization
- Responsibility
- Dependability
- Novice
- Data Entry
- Customer Relations
- Office Equipment Operation
- Microsoft Office
- Customer Service
References
- Brittni Stanphill 870-680-7377
- Iris KIng 870-251-6041
- Carolina Garcia 870-273-9533
Hobbies and Interests
- Skydiving
- Painting
- Shopping
- Outdoors
- Beach
Timeline
Billing Account Representative/Customer Service Representative
Payvanatge
10.2023 - Current
Patient Care Assistant
NEA BAPTIST MEMORIAL HOSPITAL
04.2019 - Current
Call Center Specialist
Arkansas State University Police Department
12.2016 - 04.2019
911 Dispatcher
Poinsett County Sheriff's Office
06.2015 - 12.2016
Bachelor of Science - Disaster Preparedness and Emergency Management
Arkansas State University
Associate's degree - Arts
Arkansas State University Newport
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