Brandi Dillon
Rock Springs,WY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Personal Banker
First bank of wyoming
Rock Springs, WY
10.2011 - 07.2024
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Advised customers on various financial products available from the bank.
- Promoted additional bank services through personal contact with customers.
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Responded promptly to customer emails, phone calls and requests for information.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Built strong relations with new and existing clients to better serve financial needs and promote branch loyalty.
- Collaborated with team members to meet branch targets and objectives.
- Maintained customer data confidentiality while inputting information into system.
Weekend Supervisor
Horse palace
Rock Springs, WY
09.2018 - 05.2023
- Provided friendly customer service to guests in a professional manner.
- Answered phone calls from patrons inquiring about casino services or promotions.
- Assisted customers with questions about gaming activities and services offered by casino.
- Reported any suspicious activity or theft attempts to management.
- Assisted team members with balancing their drawers as requested.
- Verified identification of customers to confirm they met the legal gambling age.
- Ensured compliance with all applicable laws and regulations regarding financial transactions.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Completed NRT self-redemption kiosk duties by filling and crediting kiosks and handling guests' disputes concerning kiosks.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Monitored floor operations and resolved safety, service and equipment issues.
Flooring Sales Associate
Home Depot
Rock Springs
04.2006 - 06.2009
- Assisted customers with pricing and ordering of flooring products.
- Responded promptly to customer inquiries via phone or email regarding flooring products or services offered by the company.
- Coordinated delivery and installation services for flooring products.
- Organized promotional events such as special discounts or clearance sales at store location.
- Developed long-term relationships with customers by providing excellent customer service.
- Greeted customers and provided product information to assist in their selection process.
- Performed administrative duties such as filing paperwork, processing invoices, and preparing reports.
Education
Certification of Travel & Tourism - Travel Agency
Romneys School of Travel
Orem, UT12-1999
Some College (No Degree) - Social Psychology
Utah Valley University
Orem, UTSome College (No Degree) - Social Psychology
Salt Lake Community College
Salt Lake City, UTSkills
- Customer service
- Cash handling
- Problem solving
- Time management
- Goal orientation
- Positive attitude
- Fraud prevention
- Verbal and written communication
- Banking regulations
- Professional appearance
- Accounting and finance
Certification
- State of Wyoming Notary
References
References available upon request.
Timeline
Weekend Supervisor
Horse palace
09.2018 - 05.2023
Personal Banker
First bank of wyoming
10.2011 - 07.2024
Flooring Sales Associate
Home Depot
04.2006 - 06.2009
Certification of Travel & Tourism - Travel Agency
Romneys School of Travel
Some College (No Degree) - Social Psychology
Utah Valley University
Some College (No Degree) - Social Psychology
Salt Lake Community College