Brandi Falcon
Pineville,LA
Summary
Dynamic and self-motivated professional with a proven track record in problem-solving, patient care, medical billing and coding, and records management. Skilled in insurance verification and authorizations, HIPAA compliance, and delivering exceptional service in fast paced environments. Recognized for strong communication skills, meticulous attention to detail, and the ability to adapt quickly while maintaining accuracy and efficiency.
Overview
16
16
years of professional experience
Work History
High Dosage Tutor
Academic Edge
10.2024 - 05.2025
- Supported struggling readers through individualized interventions and progress monitoring, leading to improved reading levels.
- High-dosage literacy tutoring for K-5 public school students below proficiency
Substitute Teacher
St. Frances Cabrini Catholic School
08.2023 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Debt Recovery Specialist
CBS Collections
10.2022 - 05.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
Nursery Coordinator
Our Lady of Prompt Succor School
12.2020 - 05.2022
- Ensured compliance with state regulations regarding health, safety, and licensing requirements through meticulous record-keeping and documentation efforts.
- Managed daily operations of the nursery, ensuring smooth functioning and high-quality care for all children.
- Trained new staff members on nursery policies and procedures, maintaining consistency in childcare practices.
Medical Assistant
Women's Health Center
09.2017 - 12.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Combat Medical Specialist
Louisiana Army National Guard
05.2009 - 01.2013
- Improved patient outcomes by providing timely and accurate medical care in high-stress combat situations.
- Conducted thorough assessments of patient conditions, utilizing critical thinking skills to determine optimal courses of action.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Education
Combat Medic, EMT-Basic -
Advanced Individual Training
Fort Sam Houston, TX12-2009
No Degree -
Basic Combat Training
Fort Jackson, SC07-2009
High School Diploma -
Jena High School
Jena, LA05-2009
Skills
- Strong technical proficiency
- Healthcare billing proficiency
- HIPAA compliance
- Insurance verification
- Electronic health record management
- Meticulous attention to detail
- Critical thinking
- Organization and time management
- Exceptional communication
- Adapts quickly to new concepts
Accomplishments
- Completed 91 credit hours towards degree at LSU at Alexandria
- Louisiana Commendation Medal for excellence in service as a Combat Medic.
Timeline
High Dosage Tutor
Academic Edge
10.2024 - 05.2025
Substitute Teacher
St. Frances Cabrini Catholic School
08.2023 - 05.2024
Debt Recovery Specialist
CBS Collections
10.2022 - 05.2023
Nursery Coordinator
Our Lady of Prompt Succor School
12.2020 - 05.2022
Medical Assistant
Women's Health Center
09.2017 - 12.2020
Combat Medical Specialist
Louisiana Army National Guard
05.2009 - 01.2013
Combat Medic, EMT-Basic -
Advanced Individual Training
No Degree -
Basic Combat Training
High School Diploma -
Jena High School
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