Kathy Phan
Trinity,AL
Summary
An accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with students, families, and guests to promote satisfaction. Strengths include adaptability and effective time management. Knowledgeable about handling and accounting functions, with little oversight.
Overview
3
3
years of professional experience
Work History
High Dosage Tutor
Birmingham City Schools
Birmingham, Alabama
10.2025 - Current
- Enhanced students' comprehension of the academic material by 20%.
- Mentoring proved that, per group, four out of five students were able to improve their study habits and academic performance.
- Reinforced positive behavior and respect among students, contributing to a productive classroom environment.
Guest Services Associate
Kathy's Nails
Moulton, Alabama
05.2023 - 07.2025
- Increased customer retainability by 25% by providing excellent customer service.
- Delivered exceptional customer service by effectively addressing inquiries and resolving issues for internal and external customers.
- Simplified scheduling appointments efficiently by implementing management software.
Education
Bachelor of Science - Management, Economics
University of Alabama At Birmingham (UAB)
Birmingham, AL05-2029
Dual Enrollment - English Composition 111-112, Math 112-113
University of North Alabama (UNA)
Florence, AL05.2025
Highschool Degree -
Lawrence County High School (LCHS)
Moulton, AL05.2025
Skills
- Microsoft Word proficiency
- Leadership skills
- Adaptability
- Time management
- Team collaboration
- Creativity
- Customer service
- Effective communication
Achievements
- Implemented 3 new fundraisers as vice president of Student Government Association (SGA)
- Generated revenue and budgeted for an Aunt Flo Machine for one of LCHS's restrooms
- Coordinated LCHS's Special Olympics for 2 years
- Led a 3 to 9 member LCHS Rocketry team, achieving two-time finalist recognition in The American Rocketry Challenge (TARC)
Timeline
High Dosage Tutor
Birmingham City Schools
10.2025 - Current
Guest Services Associate
Kathy's Nails
05.2023 - 07.2025
Bachelor of Science - Management, Economics
University of Alabama At Birmingham (UAB)
Dual Enrollment - English Composition 111-112, Math 112-113
University of North Alabama (UNA)
Highschool Degree -
Lawrence County High School (LCHS)