Brandi Ford
Overview
18
18
years of professional experience
Work History
CSR Agent
Amtrak
01.2016 - 11.2026
- Supported customers as CSR agent.
- Handled rail reservation support and STARS, ASAP qualification.
- Provided verbal and printed train information.
- Applied knowledge of rules, fare tariffs, policies, and procedures.
- Managed customer service support as CSR agent.
- Handled rail reservation tasks and STARS, ASAP qualification requirements.
- Delivered verbal and printed train information for customers.
- Used knowledge of rules, fare tariffs, policies, and procedures to guide service.
- Resolved customer needs through CSR agent support.
- Delivered rail reservation assistance and STARS, ASAP qualification support.
- Provided clear verbal and printed train information.
- Maintained service accuracy through strong knowledge of rules, fare tariffs, policies, and procedures.
Crew Base CSR
Amtrak
12.2012 - 01.2016
- Prepare train manifests and schedules, post bulletins, process vacation and bid awards, assemble LSA packets, generate OBS extra board reports, and provide uniforms and employee supplies while stocking materials.
- Provided uniforms and employee supplies while maintaining inventory to ensure crew operations ran smoothly.
- Completed job briefing checklists for crew members and maintained bulletin boards and employee files to enhance communication and organization.
- Supported track warrant processing by providing, verifying, and copying warrants to ensure crew access to necessary documentation.
Baggage/ Red Cap
Amtrak
11.2008 - 12.2012
- - Coordinated baggage handling and loading for travelers, ensuring timely departures.
- - Facilitated smooth transport for passengers between trains and station areas, enhancing travel experience.
- - Delivered exceptional customer service during daily passenger assistance, fostering a positive atmosphere.
- - Shared accurate train times, platform changes, and travel information.
- - Communicated clearly with passengers and team members.
- - Fulfilled STARS and ASAP qualification requirements to ensure compliance.
- - Possessed a valid Class C driver's license for transportation duties.
Education
High School Diploma -
Dorsey High School
Los Angeles, CA06-1994
Skills
- Manifest preparation
- Schedule coordination
- Train operations
- Passenger information systems
- Passenger assistance
- Communication management
- Records management
Skills
Proficient in CICSPROD, LMS, ARROW, ACCESS, EXCEL, MS Word and MS Outlook
Strong troubleshooting skills, excellent communication and customer service abilities
Ability to work independent and manage multiple task efficiently
Timeline
CSR Agent
Amtrak
01.2016 - 11.2026
Crew Base CSR
Amtrak
12.2012 - 01.2016
Baggage/ Red Cap
Amtrak
11.2008 - 12.2012
High School Diploma -
Dorsey High School