Brandi Glidden
Battle Creek,MI
Summary
With almost three decades at State Farm, I've honed my expertise in claims investigation and critical thinking. My ability to maintain composure under pressure and provide exceptional customer service has been recognized and contributed to cultivating positive relationships within the company and exceeding operational goals.
Overview
31
31
years of professional experience
Work History
Catastrophe Claims Specialist
State Farm Insurance Company
Battle Creek, MI
12.2016 - Current
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Supported enterprise objectives by actively working with new to role employees to increase business acumen and claim knowledge with policy and procedures.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both policyholders and the organization.
Proximity Claims Specialist
State Farm Insurance Company
Dalton, Georgia
02.2015 - 12.2016
- Recognized for completing customer contact 100% of the time within the first 24 hours of receiving a claim assignment and exceeded team goal of first contact settlement.
- Continuously sought out ways to load level with peers to assure operational and enterprise goals were met or exceeded.
- Visited with local agents and staff members to build relationships and answer any claim related questions.
- Improved claim processing efficiency by handling all storm related claim events in Northwest Georgia.
Analyst, EOM (Excellence in Operations Management)
State Farm Insurance Company
Texas, California, Nebraska, Alabama
02.2014 - 02.2015
- Selected as an interim analyst for EOM coaching and training.
- Coached first and second line management on EOM principles and guidelines while providing real-time feedback on time management and employee satisfaction.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Fire Claim Central Claim Representative
State Farm Insurance Company
Kalamazoo, MI
10.2007 - 02.2014
- Coordinated with legal teams to handle litigation cases efficiently, reducing company liability risks.
- Handled Homeowner, Commercial, Personal Article Policy, and Boat claims from an in-office, fast paced environment.
- Worked directly with management to solve complex files.
- Used as an agency liaison to address coverage questions and policy interpretation by agents and their staff.
- Increased agency confidence by 82% in the first year of implementation.
State Farm Insurance
State Farm Insurance Company
Marshall, Battle Creek, And Kalamazoo, MI
03.1994 - 10.2007
- Held varies support and executive assistance positions within the company from 1994 - 2003 ranging from ad services, human resources, receptionist, and executive assistant before transitioning into claims in 2003.
- Worked as an Auto Claim Representative from 2003-2007 handling claims from Illinois, Michigan, and Indiana.
Education
Continuing Education -
Florida
Designated Home State; Non ResidentAssociate, Life Management Institutes (ALMI) -
LOMA
09-2017
Associate, Customer Service (ACS) - Life Insurance -
LOMA
06-2017
Chartered Property Casualty Underwriter (CPCU) -
The Institutes
02-2017
Fellow, Life Management Institute (FLMI) - Level 1 -
LOMA
02-2017
Associate in Claims (AIC) -
The Institutes
02-2015
Bachelor of Science - Business
Davenport University
Grand Rapids, MI05-2006
Skills
- Decision Making
- Claims investigation
- Critical thinking
- Organizing and prioritizing work
- Multitasking Abilities
- Team building
- Active listening
- Excellent communication
- Self motivation
- Compliance management
Timeline
Catastrophe Claims Specialist
State Farm Insurance Company
12.2016 - Current
Proximity Claims Specialist
State Farm Insurance Company
02.2015 - 12.2016
Analyst, EOM (Excellence in Operations Management)
State Farm Insurance Company
02.2014 - 02.2015
Fire Claim Central Claim Representative
State Farm Insurance Company
10.2007 - 02.2014
State Farm Insurance
State Farm Insurance Company
03.1994 - 10.2007
Continuing Education -
Florida
Associate, Life Management Institutes (ALMI) -
LOMA
Associate, Customer Service (ACS) - Life Insurance -
LOMA
Chartered Property Casualty Underwriter (CPCU) -
The Institutes
Fellow, Life Management Institute (FLMI) - Level 1 -
LOMA
Associate in Claims (AIC) -
The Institutes
Bachelor of Science - Business
Davenport University