Michael "Cory" Waddell
Greeneville,TN
Summary
Resourceful Claims Adjuster known for high productivity and efficiency in task completion. Specialize in claims investigation, damage assessment, and negotiation with an adept ability to manage multiple cases simultaneously. Excel at communication, problem-solving, and decision-making, ensuring fairness and satisfaction in claim resolutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Specialist
State Farm
Greeneville, TN
01.2024 - Current
- Reviewed and processed insurance claims to ensure accurate and timely resolution.
- Communicated effectively with policyholders to explain claims processes and outcomes.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Identified and pursued subrogation opportunities to recover costs.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Investigated complex claims to determine coverage and liability.
- Worked on recon of water mitigation & property estimates.
- Assessed property damages and coordinated with repair professionals for estimates.
Construction Worker
JBC Construction
Greeneville, TN
04.2018 - 01.2024
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Used laser measuring tools to calculate lengths, widths and heights.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Notified supervisors of faulty operations and defective materials to improve production.
- Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
Manager
Fyr-Ex Fire Protection
Greeneville, TN
06.2017 - 01.2024
- My day-to-day duties vary in the fire protection industry. One day I will be on a roof installing/inspecting a fan for a commercial kitchen hood and the next day I will be inside of a building installing/inspecting a fire suppression system. I also travel all over NC, VA and TN doing fire inspections for companies like Verizon and Dollar General.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Conduct quality, timely performance feedback and performance appraisals.
- Provided accurate valuations by assessing current condition, history and unique features.
Sales Lead
Hhgregg
Johnson City, TN
05.2013 - 05.2017
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Exceeded department expectations for productivity and accuracy levels.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Education
High School Diploma -
Greeneville High School
Greeneville, TN05.2013
Some College (No Degree) - Environmental Health And Saftey
East Tennessee State University
Johnson City, TNSkills
- Claims investigation
- Claims analysis
- Policy interpretation
- Effective communication
- Settlement verification
- Time management abilities
- Customer service
- Communication skills
- Multi-tasking
- Teamwork and collaboration
- Insurance software
- Property adjusting
- Water Mitigation Reconciliation
- RAST certified
- Safety and compliance
Certification
- RAST Certified 2024-Current
- P&C License 2024-Current
Timeline
Catastrophe Claims Specialist
State Farm
01.2024 - Current
Construction Worker
JBC Construction
04.2018 - 01.2024
Manager
Fyr-Ex Fire Protection
06.2017 - 01.2024
Sales Lead
Hhgregg
05.2013 - 05.2017
High School Diploma -
Greeneville High School
Some College (No Degree) - Environmental Health And Saftey
East Tennessee State University
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