Summary
Overview
Work History
Education
Skills
Timeline
Generic

KENNETH S. WELLENDORF

Columbus,OH

Summary

Thorough Claims Resolution Specialist skilled handling basic and complex claims with accuracy and efficiency. Good communication, organizational and problem-solving abilities.

Overview

21
21
years of professional experience

Work History

Field Claims Resolution Specialist, National Catastrophe Team

State Auto Mutual Insurance
10.2020 - 03.2025
  • Investigate and resolve personal lines property damage claims of a moderate to severe nature.
  • Investigate and resolve commercial lines property damage claims of a moderate to severe nature.

Property Field Claims Specialist III Large Loss, National Catastrophe Team

Nationwide Insurance
02.2013 - 10.2020
  • Investigate and resolve personal lines property damage claims of a moderate to severe nature.
  • Provide “On Your Side” customer service to our members.
  • Mentor new hire associates and assist in development and training.

Claims Specialist III, Property Large Loss

Nationwide Insurance
06.2012 - 02.2013
  • Investigate and resolve personal lines property damage claims of a severe nature.
  • Provide “On Your Side” customer service to our members.

Claims Specialist II, Property Field

Nationwide Insurance
06.2005 - 06.2012
  • Investigate and resolve personal lines property damage claims.
  • Provide “On Your Side” customer service to our members.

Property Claims Associate, Phone

Nationwide Insurance
10.2003 - 06.2005
  • Handle personal lines property claims via telephone.
  • Participated in Field Mentoring Program.
  • Handle to conclusion utility company property damage claims for state of Pennsylvania.
  • Backfilled personal lines property claims in a field environment when needed as an anticipatory field associate.

Education

BA - Public Relations with focus on business

Westminster College
New Wilmington, PA
01-2000

Skills

  • Customer Focused
  • Proficient in Xactimate
  • Claims investigation
  • Documentation skills
  • Policy coverage

Timeline

Field Claims Resolution Specialist, National Catastrophe Team

State Auto Mutual Insurance
10.2020 - 03.2025

Property Field Claims Specialist III Large Loss, National Catastrophe Team

Nationwide Insurance
02.2013 - 10.2020

Claims Specialist III, Property Large Loss

Nationwide Insurance
06.2012 - 02.2013

Claims Specialist II, Property Field

Nationwide Insurance
06.2005 - 06.2012

Property Claims Associate, Phone

Nationwide Insurance
10.2003 - 06.2005

BA - Public Relations with focus on business

Westminster College
KENNETH S. WELLENDORF