Thorough Claims Resolution Specialist skilled handling basic and complex claims with accuracy and efficiency. Good communication, organizational and problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Field Claims Resolution Specialist, National Catastrophe Team
State Auto Mutual Insurance
10.2020 - 03.2025
Investigate and resolve personal lines property damage claims of a moderate to severe nature.
Investigate and resolve commercial lines property damage claims of a moderate to severe nature.
Property Field Claims Specialist III Large Loss, National Catastrophe Team
Nationwide Insurance
02.2013 - 10.2020
Investigate and resolve personal lines property damage claims of a moderate to severe nature.
Provide “On Your Side” customer service to our members.
Mentor new hire associates and assist in development and training.
Claims Specialist III, Property Large Loss
Nationwide Insurance
06.2012 - 02.2013
Investigate and resolve personal lines property damage claims of a severe nature.
Provide “On Your Side” customer service to our members.
Claims Specialist II, Property Field
Nationwide Insurance
06.2005 - 06.2012
Investigate and resolve personal lines property damage claims.
Provide “On Your Side” customer service to our members.
Property Claims Associate, Phone
Nationwide Insurance
10.2003 - 06.2005
Handle personal lines property claims via telephone.
Participated in Field Mentoring Program.
Handle to conclusion utility company property damage claims for state of Pennsylvania.
Backfilled personal lines property claims in a field environment when needed as an anticipatory field associate.
Education
BA - Public Relations with focus on business
Westminster College
New Wilmington, PA
01-2000
Skills
Customer Focused
Proficient in Xactimate
Claims investigation
Documentation skills
Policy coverage
Timeline
Field Claims Resolution Specialist, National Catastrophe Team
State Auto Mutual Insurance
10.2020 - 03.2025
Property Field Claims Specialist III Large Loss, National Catastrophe Team
Sr. Field Claims Resolution Specialist I at LIBERTY MUTUAL INSURANCE COMPANYSr. Field Claims Resolution Specialist I at LIBERTY MUTUAL INSURANCE COMPANY
Sr. Field Claims Resolution Specialist I at LIBERTY MUTUAL INSURANCE COMPANYSr. Field Claims Resolution Specialist I at LIBERTY MUTUAL INSURANCE COMPANY