Stephen Parrott
Summary
Innovative Claims Specialist with passion in managing various claims processes. Currently seeking a role as a claims adjuster. I possess excellent customer service and decision-making skills. Proficient in evaluating losses and property damages, examining estimates, and determining policy coverage. My experience in customer service to help policyholders, agents, vendors, and third parties to achieve sustainability and growth in difficult scenarios. I have the physical agility to walk, bend, reach, kneel, carrying and climbing a ladder.
Overview
24
24
years of professional experience
Work History
Claims Specialist- National Catastrophe Team
Allstate Insurance Company
11.2023 - Current
- Deployed all over the country to handle claims
- Communicated with policyholders, vendors, and contractors to resolve the claims professionally
- Managed and resolved property damage claims efficiently and accurately
- Investigated and assessed water, wind/hail, and hurricane claims, negotiating settlements within policy guidelines
- Analyzed and determined coverage for property claims.
Claims Adjuster
E.A. Renfroe
03.2018 - 11.2023
- First point of contact to meet with the insured, explain coverage and help them through the claims process
- Handle homeowners, commercial, and large loss claims for natural disasters
- Applying knowledge of policies, and insurance regulations when determining coverage & damages
- Support customers through personalized, caring, and simple interactions.
Customer Service Specialist/Manager
Parrott Productions
06.2000 - 03.2018
- Provided exceptional customer service to ensure client satisfaction
- Coached and trained new employees on proper customer service techniques
- Managed staff schedules, assignments, and performance reviews
- Evaluated customer feedback surveys to identify areas of improvement.
Skills
- Construction Background
- Xactimate
- XactContents
- Strong Communication Skills
- Customer Service
- Team Player/Management
- Claim Handling & Investigation
- Mitigation
- Decision-Making
Education
Bachelor of Arts
Columbia College
Additional Information
Willing To Relocate
Timeline
Claims Specialist- National Catastrophe Team
Allstate Insurance Company
11.2023 - Current
Claims Adjuster
E.A. Renfroe
03.2018 - 11.2023
Customer Service Specialist/Manager
Parrott Productions
06.2000 - 03.2018
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