Carmen Pita
Miami,FL
Summary
Qualified Senior Adjuster with strong background in resolving complex claims and ensuring compliance with regulations. Proven track record of effectively handling disputes and facilitating fair resolutions that benefit all parties. Demonstrated expertise in negotiation and communication, consistently fostering positive relationships with clients and stakeholders.
Overview
2026
2026
years of professional experience
Work History
Senior Field Claims Resolution Specialist
Liberty Mutual Insurance
02.2021 - Current
- Manage the full lifecycle of residential property claims from first notice of loss through closure
- Conduct on-site field inspections to assess damages and determine cause of loss
- Interpret policy language to determine coverage, exclusions, and settlement eligibility
- Prepare and review detailed repair estimates using industry-standard estimating platforms
- Negotiate fair and accurate settlements with policyholders, contractors, and vendors
- Resolve claim discrepancies, disputes, and escalations while maintaining customer satisfaction
- Ensure compliance with internal guidelines, state regulations, and quality standards
- Collaborated with cross-functional teams to streamline claims processing workflows.
- Resolved complex claims by analyzing policy details and documentation for accuracy.
Public Adjuster
305 Public Adjusting Firm
09.2018 - 02.2021
- Represented policyholders in residential and commercial property insurance claims
- Conducted detailed property inspections to identify covered damages
- Analyzed insurance policies to determine coverage scope and limitations
- Prepared estimates, damage reports, and claim documentation
- Negotiated with insurance carriers to achieve favorable claim settlements
- Supported complex and disputed claims through resolution and litigation preparation
General Store Manager (Bilingual)
AT&T
- Led daily store operations while meeting and exceeding monthly sales goals
- Managed inventory, scheduling, merchandising, and compliance requirements
- Trained, coached, and motivated sales teams to achieve KPIs
- Oversaw daily operations, ensuring efficient inventory management and optimal store performance.
- Trained and mentored staff, fostering a high-performance team culture focused on customer service.
General Store Manager
Sprint Corp
- Controlled expenses and optimized staffing to meet budget targets
- Implemented promotional strategies aligned with corporate objectives
- Managed inventory levels, optimizing stock availability and reducing shrinkage rates.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Developed training materials for new hires, streamlining onboarding processes across departments.
Retail Sales Associate (Bilingual)
T-Mobile
- Served as Customer Experience pillar owner, improving VOC performance
- Built strong customer relationships to support retention and growth
Sales Floor Manager
Sprint / Nextel
01.2007 - 01.2013
- Supervised and trained a team of 12 sales associates
- Handled escalated customer issues, audits, and contract processing
Education
Associate of Science - Civil Engineering
Miami Dade College
Miami, FL12-2025
Skills
- Residential Property Claims (Field)
- Loss Investigation & Damage Assessment
- Coverage Interpretation & Policy Analysis
- Estimating & Settlement Negotiation
- Construction Methods & Materials
- Customer Communication & De-escalation
- Contractor & Vendor Coordination
- Claims Documentation & Compliance
- Bilingual: English / Spanish
- Documentation skills
- Claims investigation
- Customer relations
- Policy coverage expert
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Field Claims Resolution Specialist
Liberty Mutual Insurance
02.2021 - Current
Public Adjuster
305 Public Adjusting Firm
09.2018 - 02.2021
Sales Floor Manager
Sprint / Nextel
01.2007 - 01.2013
Retail Sales Associate (Bilingual)
T-Mobile
General Store Manager (Bilingual)
AT&T
General Store Manager
Sprint Corp
Associate of Science - Civil Engineering
Miami Dade College