Penny Miller

Conduct on-site inspections of property damage to assess repair needs and costs due to water, storm, theft, and fire losses.

• Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
• Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
• Investigated properties, classified damages and created estimates outlining repair costs.
• Utilized claim handling software (Symbility) to document and manage claim files efficiently.
• Interpreted insurance policy language to apply appropriate coverage.
• Calculated and authorized payment of claims within designated authority level.
• Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
• Provided excellent customer service by promptly responding to inquiries.
• Ensured compliance with state regulations governing insurance industry practices.
• Engaged in continuous learning to stay current with industry trends and best practices in claims management.
• Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
• Collaborated with underwriting teams to provide insights on risk assessment and policy adjustments.

Managed the day-to-day business of several commercial shopping centers, mixed-use developments, and medical offices throughout the Dayton and Cincinnati areas.

• Created annual budgets, monthly financial statements, and CAM reconciliations; managed vendor and utility contracts, and created mortgage and investor reports.
• Processed financial transactions using Yardi and Timberline platforms.
• Handled comprehensive administration for every commercial lease.
• Maintained responsibility for the maintenance department's timesheets and performance reviews within HR parameters.
• Guaranteed seamless daily functions by overseeing vendor and contractor responsibilities.
• Negotiated work for various trades such as parking lot maintenance, landscape and irrigation upkeep, roofing projects, plumbing tasks, HVAC systems, electrical jobs, flooring installation, painting and drywall work.

Development Manager of a big-box retail and office developer that has developed over 10 million square feet of retail and office space throughout Ohio, Kentucky, Michigan, and Indiana.

• Secured favorable terms through strategic negotiation of lease agreements.
• Examined site plans for compliance and feasibility.
• Coordinated with the Ohio EPA regarding permits required to develop a site, which includes stormwater (NPDES) permits, and wetland (401/404) permits and/or mitigation.
• Assessed design layouts to align with contractual obligations and building requirements.
• Verified construction sites' compliance with OSHA regulations through detailed inspections.
• Coordinated utility installation dates, tenant turnover dates, store opening dates, and formalized any correspondence required between the tenant and contractor during construction.
• Designed and launched an updated company website.
• Crafted and deployed email campaigns using Constant Contact.

Administrative Assistant of an environmental laboratory testing soil, water, and air samples for certain environmental conditions for new construction sites, municipalities, and homeowners.

• Executed daily safety inspections to certify that eye protection and proper clothing were worn by all employees, that proper cooler temperatures were present, and that any environmental hazards were checked for.
• Assessed chemical spills within the laboratory, implemented proper cleanup, and reported to the Quality Assurance/Quality Control department.
• Handled reception, documentation, and transfer of incoming samples.
• Reviewed and shared findings from analysis with clients.
• Implemented a filing system for each set of samples, answered a multi-line phone system, assembled and sorted incoming mail, and reviewed and forwarded daily invoices.

Bookkeeper of a HUD-regulated apartment complex that provided housing for over 500 tenants and families.

• Welcomed tenants, addressed their needs, and handled their transactions.
• Conducted annual and interim re-certifications to ensure HUD regulation compliance, which included home inspections.
• Logged work orders and processed monthly rental payments consistently.
• Inspected all concerns and reported hazardous issues to the Maintenance Department, as well as to Housing and Urban Development.
• Transported cash to and from the bank on a daily basis.
• Updated, maintained, and input all payroll functions for each employee.

• Performed daily AM and PM measurements of water levels, pH, temperature, and conductivity.
• Identified key flora and fauna to carry out precise wetland delineations.
• Performed daily research activities related to environmental protection of aquatic ecosystems.
• Conducted field tests and collected samples of water, soil, and air for environmental analysis.