Brandi Goldenschue
Senior Enrollment Specialist
Leander,TX
Summary
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several years of background in mental health.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Enrollment Specialist
Ria Health
Round Rock, Texas
06.2023 - Current
- It takes up to 30 calls a day, either scheduled or inbound.
- Enrolling prospects in the program either with insurance or self pay
- Take payments over the phone
- Trained with Salesforce
- Chats, and email communication
- Trained in insurance verifications
- Assists members with medical appointments
- Assist with tech issues
- Run insurance estimates: Availity, UMR, Optum, UHC-SS, GEHA, and VTX
Assistant Food and Beverage Manager
Cimarron Golf and Country Club
Georgetown, TX
10.2020 - 06.2023
- Able to switch tasks daily without hesitation
- Help staff out with serving meals, running food, working expo, talking to members, etc
- Served meals
- Bussed tables
- Handled money
- Writing the schedule
- Ordering beer, wine and liquor
- Conflict resolution
- Scheduling interviews and reviewing resumes
Waitress
BJ'S Restaurant & Brewhouse
Cedar Park, TX
11.2019 - 10.2021
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Organized take-out orders efficiently according to customer requests.
- Communicated daily specials to customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked back with customers throughout meal service to ensure satisfaction.
- Participated in team meetings to discuss new menu items or changes in policy.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained a clean work station by restocking supplies, wiping down counters.
Manager
HEB
Austin, TX
02.2017 - 10.2019
- Through out the couple of years I was a manager of the front end and had 100 plus employees, I re built the mentoring program, and I was able to move to the back of store to understand the business side
- Resolved customer issues
- Greeted customers
- Responded to inquiries and issues
- Operated the cash register
- Supervised Different age groups, varied from 16-65
Education
High school or equivalent -
Westwood High School
Austin, TX05.2008
Skills
- Insurance verification
- Payment processing
- Customer enrollment
- Call handling
- Appointment scheduling
- Technical troubleshooting
- Customer service
- Conflict resolution
- Team collaboration
- Communication skills
- Data entry
- Multitasking ability
- Time management
- Exceptional communication
- Decision-making
- Relationship building
- Multitasking Abilities
- New agent training
- Teamwork
- Problem-solving
- Resolution coordination
- Excellent phone demeanor
- Attention to detail
- Sales experience
- Cross-functional teamwork
- Strong organization
- Written communication
- Self motivation
- Organizational skills
- Health insurance
- Critical thinking
Certification
- TABC, 03/23, 03/25
- CPR Certification, 04/23, 04/25
- Food Handlers, 05/23, 05/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Senior Enrollment Specialist
Ria Health
06.2023 - Current
Assistant Food and Beverage Manager
Cimarron Golf and Country Club
10.2020 - 06.2023
Waitress
BJ'S Restaurant & Brewhouse
11.2019 - 10.2021
Manager
HEB
02.2017 - 10.2019
High school or equivalent -
Westwood High School
Similar Profiles
Megan CoplinMegan Coplin
Member Success Coordinator at Ria HealthMember Success Coordinator at Ria Health
Liliana Teran SaucedoLiliana Teran Saucedo
Territory Manager at Ria Money TransferTerritory Manager at Ria Money Transfer
ASHA KOLAGUNDA NAGAPPA SHETTYASHA KOLAGUNDA NAGAPPA SHETTY
Subject Matter Expert (SME) at RIA AdvisorySubject Matter Expert (SME) at RIA Advisory
Venkata MangipudiVenkata Mangipudi
Sr. Data Engineer at AppleSr. Data Engineer at Apple
Joel NorrisJoel Norris
Lead Generator Technician at Abacus ElectricalLead Generator Technician at Abacus Electrical