Brandi Greer
Lexington,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Freight Broker
Brown's Inc
02.2014 - 04.2024
- Negotiated lower shipping rates with carriers, resulting in 15% cost savings for the company
- Implemented a new tracking system, increasing on-time delivery rates by 20% and improving customer satisfaction.
Business Counselor
Fresh start Enterprise LLC
01.2021 - 03.2024
- Assisted clients with business start-ups by legalizing their business through the state of MS and also setting up their EIN number through the IRS
- Assisted clients who have already established their business to find financial assistance for their business through grants and SBA Loans
- Also helped them set up their website for their business.
Assembly Line Worker
Tyson Food
04.2010 - 01.2013
- Cut up chicken, and packaging chicken
- Operated machinery with 99.9% accuracy, resulting in decreased downtime and increased productivity for the production line
- Assembled 500+ units daily with 99% accuracy, reducing production time by 20% and ensuring on-time delivery to clients.
Education
General Education -
Zion Academy
Chicago, IL06.2007
Skills
- Customer service
- Excel
- Microsoft Excel
- Microsoft word
- Time Management
- Typing
- Windows NT
- Window xp
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Medical terminology knowledge
- Insurance Verification
- Patient confidentiality
- Appointment Scheduling
- Healthcare industry understanding
- Data entry proficiency
Certification
- Insurance and health, 01/2024, 05/2024
- XCEL
Timeline
Business Counselor
Fresh start Enterprise LLC
01.2021 - 03.2024
Freight Broker
Brown's Inc
02.2014 - 04.2024
Assembly Line Worker
Tyson Food
04.2010 - 01.2013
General Education -
Zion Academy
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