Brandi Guenther
Angleton,TX
Summary
Experienced administrative support professional with a friendly and reliable demeanor, seeking transition into a virtual office setting. Possessing exceptional communication and leadership skills, along with a strong background in customer service and effective multitasking. Thrives in fast-paced work environments and excels in collaborating with individuals from diverse backgrounds and cultures. Academically trained in hands-on programs, knowledgeable in medical billing and coding, electronic health records, HIPAA guidelines, and health insurance and reimbursement. Technically proficient in Microsoft Office Word, Excel, PowerPoint, Outlook, with a typing speed of 60 WPM.
Overview
15
15
years of professional experience
Work History
Garden Associate
Home Depot
11.2024 - Current
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained walkways and paths throughout gardens for safe navigation.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
- Trained new staff on plant care basics and customer service excellence, ensuring consistently high standard of service.
- Resolved customer complaints with empathy and effective solutions, maintaining positive store environment.
- Collaborated with team members on large shipments, streamlining unloading and stocking process.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
PTF Clerk
PTF Clerk, United States Postal Service
04.2019 - 01.2020
- Manage service window promptly, decreasing waiting times and improving efficiency
- Process, sort, and bundle mail for distribution with consistent accuracy
- Follow policies and procedures to ensure proper mail handling in a fast-paced environment
Customer Service Associate
Customer Service Associate, HEB Grocery
01.2017 - 03.2019
- Guided customers during their purchasing process.
- Handled customer interactions by greeting them, addressing questions, and ensuring accurate scanning of items.
Administrative Assistant
Administrative Assistant, Crawford’s Furniture
09.2016 - 01.2017
- Provided general administrative support, including answering and transferring phone calls
- Input data for sales representatives
- Balanced cash drawer and completed credit card transactions
Customer Service Representative
Customer Service Representative, WDS Texas
11.2011 - 02.2012
- Assisted customers via phone to resolve concerns and complaints
- Identified and assessed customers’ needs to achieve satisfaction
- Managed high volume of incoming calls and customer inquiries
Switchboard Operator
Switchboard Operator, Texas Gulf Bank
04.2010 - 10.2011
- Handled incoming calls swiftly, connecting to appropriate departments.
- Managed distribution and dispatch of mail.
- Managed substantial check transactions, maintaining accurate reconciliation.
Education
Bachelor of Science - Technical Management, Health Information Management Specialization
DeVry University
06.2019
Certificate - Medical Billing and Coding
DeVry University
04.2017
Skills
- Office Support
- Patient Documentation
- Conflict Resolution
- Effective Communication
- Phone Etiquette
- Customer and Patient Focused Service
- Policy and Procedures
- Knowledgeable EMR and EHR Systems
Timeline
Garden Associate
Home Depot
11.2024 - Current
PTF Clerk
PTF Clerk, United States Postal Service
04.2019 - 01.2020
Customer Service Associate
Customer Service Associate, HEB Grocery
01.2017 - 03.2019
Administrative Assistant
Administrative Assistant, Crawford’s Furniture
09.2016 - 01.2017
Customer Service Representative
Customer Service Representative, WDS Texas
11.2011 - 02.2012
Switchboard Operator
Switchboard Operator, Texas Gulf Bank
04.2010 - 10.2011
Bachelor of Science - Technical Management, Health Information Management Specialization
DeVry University
Certificate - Medical Billing and Coding
DeVry University
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