BRANDI HARPER
Fort Pierce,FL
Summary
Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.
Overview
8
8
years of professional experience
Work History
Service Advisor
Coggin Honda Of Ft. Pierce
Fort Pierce, FL
01.2024 - Current
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
F&I Manager
La Mesa RV Center
Fort Pierce, FL
04.2020 - 12.2023
- Monitored and maintained F&I department compliance with all applicable laws, regulations and internal guidelines.
- Maintained records of all financial transactions within the F&I department.
- Advised customers on extended warranties, gap insurance, and credit life insurance as needed.
- Audited paperwork submitted by sales staff members prior to finalizing deals with lenders or customers.
- Worked closely with accounting personnel in order reconcile financial discrepancies between departments.
Press Operator
Morningstar Screen Printing
Vero Beach, Florida
12.2016 - 04.2020
- Adjust pressure settings on press to ensure proper inking and drying of material.
- Ensure that all safety regulations are followed while operating machinery.
- Set up and operate printing press to print designs or logos on fabric, paper, cardboard, plastic, metal, glass, or leather items.
- Perform minor repairs to machines as needed.
- Maintain detailed logs of work performed including timesheets and materials used.
- Perform maintenance tasks such as lubricating moving parts or cleaning presses after use.
- Follow written instructions from supervisor regarding production jobs to be completed.
- Replace worn parts such as rollers and cylinders on presses as required.
Education
Some College (No Degree) -
Indian River State College
Ft. Pierce, FLSkills
- Advanced diagnostics
- Vehicle inspections
- Service order review
- Technical troubleshooting
Timeline
Service Advisor
Coggin Honda Of Ft. Pierce
01.2024 - Current
F&I Manager
La Mesa RV Center
04.2020 - 12.2023
Press Operator
Morningstar Screen Printing
12.2016 - 04.2020
Some College (No Degree) -
Indian River State College