Thomas Woods
Ripley
Summary
Seasoned Senior Service Technician with relevant experience in maintaining, troubleshooting, and repairing high-tech equipment. Strong problem-solving abilities and hands-on technical skills garnered from vast industry exposure. Noteworthy impact on previous organizations includes improved system efficiency and reduced downtime due to proactive preventive maintenance practices.
Overview
1
1
Certification
6
6
years of post-secondary education
12
12
years of professional experience
Work History
Senior Service Technician
Innovative Refrigeration Systems
Lyndhurst
04.2019 - Current
- Diagnosed refrigeration system issues and implemented effective repair solutions.
- Maintained and serviced industrial refrigeration equipment for optimal performance.
- Trained junior technicians on service protocols and safety procedures.
- Collaborated with clients to understand their refrigeration needs and recommend solutions.
- Managed inventory of parts and tools to ensure timely repairs and maintenance.
- Documented service visits and repairs in company management software accurately.
- Conducted regular inspections of equipment to prevent potential failures.
- Adhered to industry safety standards during all service operations and repairs.
- Actively participated in team meetings to discuss progress updates on projects.
- Built strong relationships with customers by delivering exceptional quality workmanship.
- Ensured compliance with safety regulations when servicing customer equipment.
- Developed training materials and provided instruction to junior technicians on proper maintenance techniques.
- Maintained detailed records of customer interactions, service requests, and repairs.
- Provided feedback to management on trends in service requests and customer feedback.
- Communicated updates on project progress effectively both verbally and in writing.
- Performed preventative maintenance on customer equipment according to established procedures.
- Resolved escalated customer complaints regarding services rendered by junior technicians.
- Diagnosed, repaired, and tested malfunctioning components in a timely manner.
- Identified areas of improvement within existing processes and procedures relating to service operations.
- Utilized specialized tools and diagnostic software programs to analyze system performance issues.
- Created detailed reports documenting all completed tasks related to customer service calls.
- Kept abreast of industry changes through ongoing research and training sessions.
- Traveled to customer locations to complete work for pre-set appointments.
- Logged services performed in service ticket system.
- Trained new team members on service processes to increase productivity.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Reconditioned and repaired machine systems and components to return to operation.
- Set up and operated mechanical and manual tools and equipment.
- Prepared job assignment reports and forms for accountability and traceability.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Maintenance Supervisor
Constellium Rolled Products
Ravenswood
04.2017 - 04.2019
- Supervised daily maintenance activities for equipment and facilities.
- Coordinated preventative maintenance schedules to ensure operational efficiency.
- Trained staff on safety protocols and equipment handling procedures.
- Collaborated with production teams to minimize downtime during repairs.
- Implemented standard operating procedures for maintenance tasks and workflows.
- Facilitated communication between departments to enhance maintenance processes.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Coordinated emergency repairs as needed in order to minimize disruption in production schedules.
- Assisted in training new hires on proper operation and maintenance techniques for various types of machinery.
- Maintained records of repairs and parts inventory usage to optimize future planning efforts.
- Provided technical support to operations staff as needed to resolve complex problems with equipment or processes.
- Directed maintenance activities to provide continuous supply of heat, electric power or gas required for operations.
- Analyzed current procedures used by technicians during repairs and installations, making recommendations for improvements where applicable.
- Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
- Implemented improved training procedures to better develop new personnel.
- Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
- Created detailed reports on machine downtime, root cause analysis, cost savings initiatives, and other relevant metrics related to production efficiency.
- Established a system for tracking labor costs associated with each job completed by the team.
- Implemented new technologies that improved overall operational efficiencies within the department.
- Created work crew schedules and delegated assignments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reported project progress, site problems and labor status to supervisors.
- Prepared and planned worksites to help jobs run smoothly.
- Monitored employee work levels and optimized performance with strategic approaches.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Coached staff on strategies to enhance performance and improve customer relations.
Electrical Instrumentation Technician
Constellium Rolled Products
Ravenswood
04.2014 - 04.2017
- Calibrated and maintained electrical instrumentation systems for optimal performance.
- Installed, calibrated, repaired and maintained electrical and electronic control systems and instruments.
- Performed preventive and corrective maintenance on electrical, electronic and instrumentation equipment.
- Diagnosed and repaired electrical issues in production equipment and machinery.
- Troubleshot and provided corrective maintenance on process equipment and control elements.
- Troubleshot and analyzed problems related to process control systems.
- Monitored system performance and reported anomalies to management proactively.
- Collaborated with engineering teams on system upgrades and improvements.
- Executed validation protocols for new or modified hardware installations according to established procedures.
- Conducted routine inspections to ensure compliance with safety standards.
- Responded promptly to emergency situations requiring immediate attention.
- Repaired malfunctioning components in accordance with manufacturer's specifications or industry standards.
- Utilized a variety of hand tools including multimeters, oscilloscopes, soldering irons and other specialized diagnostic tools when working with electrical and instrumentation components.
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
- Identified root cause analysis techniques used in problem solving scenarios.
- Set up, calibrated and tested industrial electrical equipment to assess functionality for planned uses.
- Developed detailed reports of all work performed on plant instrumentation systems.
- Assisted in the design, fabrication, installation, calibration and repair of electrical and instrumentation equipment.
- Assisted in the development of project plans for new construction projects related to instrumentation systems.
- Implemented changes to existing processes based on recommendations from engineering staff.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Conducted tests to ensure proper operation of instruments or systems prior to use.
- Provided training to personnel regarding safe operating practices associated with instrumentation systems.
- Trained junior technicians on best practices in instrumentation maintenance.
- Maintained records of daily operations data for analysis by engineering staff.
- Monitored system performance utilizing SCADA software applications.
- Performed periodic inspections of all electrical and instrumentation assets within assigned areas.
- Developed technical documentation for operational procedures and equipment specifications.
- Investigated and communicated instrument discrepancies, exception reporting, and other non-compliance-related issues.
- Assembled and tested components, wiring and systems, locating and correcting faults to optimize production results.
- Calibrated numerous types of process equipment and control elements.
- Adhered to safety and environmental requirements .
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Configured analog and digital electronic circuits using appropriate test equipment.
- Adhered to safety and environmental requirements.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Assembled and tested components, wiring and systems, locating and correcting faults to optimize production results.
- Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
- Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
Education
PLC Maintenance And Programming - Programmable Logic Controllers
Intellect Controls
07.2015 - 07.2016
Electrical Workers Ticket - Electrical Apprenticeship
International Brotherhood of Electrical Workers
Parkersburg, WV 01.2008 - 07.2012
Some College (No Degree) - Electrical Engineering
West Virginia University
Morgantown, WVSkills
- Refrigeration systems
- Diagnosis and repair
- Installation and repair
- Preventative maintenance
- Advanced diagnostics
- Performance testing
- Electrical systems
- Hydraulic systems
- Control systems
- Calibration techniques
- Equipment maintenance
- Troubleshooting strategies
- Field service
- Machine operation
- Documentation accuracy
- Documentation and reporting
- Service reports
- Safety compliance
- Regulatory compliance
- Inventory management
- Project coordination
- Remote support
- Technical training sessions
- Training and mentoring
- Diagnostics expertise
- Equipment calibration
- Equipment inspection
- System upgrades
- Complex repair planning
- Hand tools proficiency
- Hand tools
- Precision measuring
- Customer relationship management
- After-sales support
- Effective communication
- Verbal and written communication
- Time management
- Team collaboration
- Flexible and adaptable
- Problem solving
- Professional and courteous
- OSHA requirements
- Testing and analysis
- Verbal and written communication
- Advanced diagnostics
- Hand tools proficiency
- Technical training sessions
- Testing and analysis
Certification
- Hazwoper 24
- OSHA 10
- PLC certificate
- VFD certificate
- EPA universal
- Industrial refrigeration journeyman’s certificate
- Construction wireman journeyman’s certificate
References
References available upon request.
Timeline
Senior Service Technician
Innovative Refrigeration Systems
04.2019 - Current
Maintenance Supervisor
Constellium Rolled Products
04.2017 - 04.2019
PLC Maintenance And Programming - Programmable Logic Controllers
Intellect Controls
07.2015 - 07.2016
Electrical Instrumentation Technician
Constellium Rolled Products
04.2014 - 04.2017
Electrical Workers Ticket - Electrical Apprenticeship
International Brotherhood of Electrical Workers
01.2008 - 07.2012
Some College (No Degree) - Electrical Engineering
West Virginia University