Robert Broach
Church Hill,TN
Summary
Dynamic Senior Service Technician with Clauger USA, skilled in advanced diagnostics and preventive maintenance planning. Proven track record in optimizing refrigeration systems and enhancing customer satisfaction through effective communication and problem-solving. Adept at ammonia system troubleshooting, ensuring operational efficiency and safety in high-pressure environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Service Technician
Clauger USA
Jacksonville, FL
07.2025 - 03.2026
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks on heating and cooling equipment to enhance reliability.
- Collaborated with team members to streamline service workflows, improving response time.
- Trained junior technicians on best practices for service and repair protocols, enhancing team efficiency.
- Implemented process improvements that reduced service call turnaround times, increasing operational efficiency.
- Led troubleshooting efforts for complex system failures, driving successful resolutions in high-pressure situations.
Senior Service Technician
Clauger USA
Jacksonville Beach, FL
09.2024 - 11.2025
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
- Optimized inventory management by maintaining accurate counts of replacement parts and reordering as necessary to avoid stock shortages or delays in service delivery times.
- Streamlined workflow by organizing tools, parts, and documentation for easy access during service appointments.
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
- Diagnosed and repaired HVAC systems to ensure optimal performance and reliability.
- Conducted routine maintenance on refrigeration equipment, enhancing operational efficiency.
- Collaborated with team members to troubleshoot complex service issues, fostering a cooperative work environment.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Senior Service Technician
Colonial Webb Contractors
Richmond, VA
12.2024 - 07.2025
- Diagnosed and repaired HVAC systems to ensure optimal performance and reliability.
- Conducted routine maintenance on refrigeration equipment, enhancing operational efficiency.
- Collaborated with team members to troubleshoot complex service issues, fostering a cooperative work environment.
- Trained junior technicians on best practices for system diagnostics and repair techniques.
- Implemented preventative maintenance schedules, extending equipment lifespan and minimizing downtime.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
- Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Repaired and replaced worn and damaged components.
Senior Service Technician
Colonial Webb Contractors
Richmond, VA
01.2019 - 09.2024
- Streamlined workflow processes, reducing service response times and improving customer satisfaction.
- Led technical training sessions to enhance team skills and knowledge of new technologies.
- Analyzed service data to identify trends, informing strategic improvements in service delivery methods.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
Service Technician
Fisher Refrigeration
South Bend, IN
02.2012 - 10.2018
- Diagnosed and repaired refrigeration systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on various refrigeration units, enhancing longevity and efficiency.
- Collaborated with team members to streamline service processes, improving response times for customer calls.
- Implemented preventative maintenance schedules, reducing emergency repairs by identifying potential issues early.
- Utilized diagnostic tools and software to troubleshoot complex refrigeration problems effectively.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Education
Trade School - Welding
FCCJ
Jacksonville, FLHigh School Diploma -
West Nassau
Callahan, FL06-1995
Skills
- Machine operation
- Remote support
- Advanced diagnostics
- Precision measuring
- Preventive maintenance planning
- Motor alignment
- Cooling tower operation
- Electrical wiring
- Emergency response procedures
- Compressor overhaul
- Oil management
- Temperature control
- Vibration analysis
- Refrigerant charging
- Condenser maintenance
- Control system calibration
- Ammonia system troubleshooting
- Piping system installation
- Valve adjustment
- System Start-up commissioning
- Ammonia leak detection
- Defrost control
- Refrigeration equipment maintenance
- Pressure control
- Evaporator coil repair
- Customer service
- Testing and repair
- Troubleshooting skills
- Mechanical skills
- Safety awareness
- Filter replacement
- Pressure testing
- Motor replacement
- Scheduled maintenance
- Equipment operation
- Safety
- Preventive Maintenance
- Troubleshooting
- Soldering
- Equipment installation
- Schematic reading
- Project coordination
- Diagnostic testing
- Electrical diagnostics
- Ventilation systems
- Electrical
- Defrost controls
- Cooling systems
- Blueprints and diagrams
- Leak detection
- Wiring
- Teamwork
- Teamwork and collaboration
- Team player
- Problem-solving
- Repairs and troubleshooting
- Time management
- Piping and brazing
- Attention to detail
- Flexible and adaptable
- Listening skills
- Leak checks
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- HVAC and refrigeration systems
- Troubleshooting components
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Thermostat installation
- Performing maintenance
- Decision-making
- Heavy lifting
- Equipment replacement
- Wiring testing
- Circuit testing
- Testing and troubleshooting
Certification
Universal Freon License
Timeline
Senior Service Technician
Clauger USA
07.2025 - 03.2026
Senior Service Technician
Colonial Webb Contractors
12.2024 - 07.2025
Senior Service Technician
Clauger USA
09.2024 - 11.2025
Senior Service Technician
Colonial Webb Contractors
01.2019 - 09.2024
Service Technician
Fisher Refrigeration
02.2012 - 10.2018
Trade School - Welding
FCCJ
High School Diploma -
West Nassau