Brandi Heaton
Bowie,TX
Summary
Multitasking Supervisor with a background ensuring courteous service to patients. Detail-oriented with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Surgical Services Clinical Manager
Medical City Surgical Hospital Alliance
2023.12 - Current
- Supervise quality of service and shift activities/scheduling for multiple surgical service lines
- Development and implementation of action plans to improve staff development and delivery of patient care while cognizant of productivity and budgetary concerns
- Coordinated plan of care with anesthesia providers, and assist with physician orientation and compliance
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment
- Implemented new policies and educated staff on changes
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills
- Developed and adjusted work schedules for all staff based personal and professional needs
PreOP/PACU Clinical Manager
Wise Health System Surgical Hospital Parkway
2022.10 - 2023.12
- Supervise quality of service and shift activities/scheduling for multiple surgical service lines
- Coordinated plan of care with anesthesia providers, and assist with physician orientation and compliance
- Implemented new policies and educated staff on changes
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment
- Oversaw overall operation of nursing services and patient care
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills
- Handled job duties for staff members which were unavailable or out of office
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices
- Identified nurses' and staff training needs and devised training programs to close gaps
RN Interventional Radiology/Pain Management
Wise Health System
2016.12 - 2022.09
- PreOP/PACU for patients receiving various types of anesthesia for procedures
- Circulating nurse and/or Conscious sedation provider when necessary
- Assist with scheduling and telephonic education with 10-30 patients daily
- Responsible for new employee and physician orientation
- Cover managerial duties when operating manager unavailable
- Managed care from admission to discharge
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Provided direct patient care, stabilized patients, and determined next course of action
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes
RN Operating Room/Float
Bowie Memorial Hospital
2013.05 - 2016.11
- RN for 4 bed PreOP, performing both preoperative and recovery duties
- OR circulating nurse for general procedures
- Perform conscious sedation for appropriate procedures
- Float to ED, Med/Surg units as needed in th role of Charge Nurse
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Managed care from admission to discharge
- Audited charts and reviewed clinical documents to verify accuracy
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options
Education
Associate Degree Nursing-RN -
North Central Texas College
Gainesville, TX05.2013
Licensed Vocational Nurse -
North Central Texas College
Bowie, TX09.2008
BS Rehabilitation Studies -
University of North Texas
Denton, TX05.2006
Skills
- Highly Motivated
- Critical Thinking
- Customer Service Oriented
- Compassionate
- Training and Mentoring
- Patient Engagement
- Patient Education
- Employee Issue Resolution
- Effective Communication
- Clinical Safety
- Clinical Quality Improvement
- Staff Development
Volunteer Experience
Wise Performing Arts Guild, Board Member, 08/01/18, Present, Vice President 2018-2019, Secretary 2021-present
Timeline
Surgical Services Clinical Manager
Medical City Surgical Hospital Alliance
2023.12 - Current
PreOP/PACU Clinical Manager
Wise Health System Surgical Hospital Parkway
2022.10 - 2023.12
RN Interventional Radiology/Pain Management
Wise Health System
2016.12 - 2022.09
RN Operating Room/Float
Bowie Memorial Hospital
2013.05 - 2016.11
Associate Degree Nursing-RN -
North Central Texas College
Licensed Vocational Nurse -
North Central Texas College
BS Rehabilitation Studies -
University of North Texas
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