Brandi Henderson
Dallas,GA
Summary
Dynamic leader with a proven track record at Mammoth Holdings, enhancing team productivity and customer satisfaction through effective problem-solving and staff management. Skilled in verbal communication and complex problem resolution, I excel in transforming challenges into achievements, significantly improving operational efficiency without compromising service quality.
Overview
8
8
years of professional experience
Work History
Supervisor
Mammoth Holdings (Swifty Carwash)
Austell, GA
05.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Cashier
Sarku Japan
Douglasville, GA
01.2017 - 01.2022
- Greeted customers entering and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Manager
Sbarro's Pizza
Douglasville, GA
01.2018 - 01.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees/new employees to maximize team performance.
Education
New Manchester High School
Douglasville, GASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Customer Service
- Decision-Making
- Problem Resolution
Timeline
Supervisor
Mammoth Holdings (Swifty Carwash)
05.2024 - Current
Manager
Sbarro's Pizza
01.2018 - 01.2020
Cashier
Sarku Japan
01.2017 - 01.2022
New Manchester High School