Brandi Herring
San Diego,CA
Summary
Compassionate healthcare professional dedicated to serving children and families in healthcare settings. Extensive experience in fast-paced clinical environments, with expertise in patient communication, scheduling, and coordinated care. Renowned for creating warm, welcoming experiences that ease the journey for patients and their loved ones, aligning perfectly with the mission of a pediatric organization like Rady's Children's Hospital. A strong commitment to advocating for every patient and supporting providers ensures a meaningful impact on the lives of children and their families.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Patient Care Coordinator
Nourish Naturopathic / Wellness Clinic
San Diego
01.2025 - Current
- Coordinate patient scheduling, treatment plans, and follow-up care in a fast-paced clinical environment
- Deliver high-level patient support with warmth, empathy, and attention to detail, ensuring every patient feels heard and cared for
- Clearly communicate treatment instructions, expectations, and next steps to patients and their families
- Maintain accurate patient records and uphold strict HIPAA compliance
- Support providers with workflow, patient flow, and coordination of care
- Manage high-volume phone communication, scheduling, and follow-ups with professionalism and compassion
Marketing & Community Engagement
Hyena Rehab
San Diego
01.2023 - 01.2025
- Supported marketing initiatives and patient engagement strategies focused on building trust and community connection
- Assisted with outreach and lead generation through meaningful communication and relationship building
- Championed a people-first approach in every interaction
- Led coordination of patient schedules, optimizing appointment availability and reducing wait times.
- Developed and implemented patient care plans, enhancing overall treatment effectiveness and satisfaction.
- Delivered excellent patient experiences and direct care.
Clinic Coordinator
Nuspine Chiropractic
San Diego
01.2021 - 01.2023
- Coordinated patient scheduling, intake, and clinic flow to create a seamless patient experience
- Provided patient education and personalized support to enhance retention, comfort, and trust
- Assisted providers with patient preparation and daily clinic operations
- Implemented electronic health record (EHR) systems for efficient patient data management.
- Facilitated communication between healthcare providers and patients to enhance care coordination.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
Education
Some College (No Degree) - Kinesiology & Psychology
East Carolina University
CNA -
UNCG
Greensboro01-2017
Medical Assistant -
Western Medical Training Center
San Diego, CA12-2026
Skills
- Passion for pediatric patient care and family-centered support
- Patient Care Coordination & Treatment Planning
- Scheduling & Clinic Workflow Management
- EMR Systems & HIPAA Compliance
- Empathetic Patient & Family Communication
- Medical Terminology
- Organization, Multitasking & Time Management
- Team Collaboration & Provider Support
- Patient relations
Certification
- CPT - Certified Personal Trainer
- CNA - Certified Nurse Assistant
Languages
Spanish
Why Rady Children's Hospital
I have a heart for kids and a genuine love for people. Rady Children's mission to provide exceptional pediatric care aligns with the values I bring to every patient interaction — kindness, advocacy, and a commitment to making healthcare feel less scary and more supportive for children and their families. I would be honored to bring my clinical coordination experience and compassionate approach to a team that changes young lives every day.
Timeline
Patient Care Coordinator
Nourish Naturopathic / Wellness Clinic
01.2025 - Current
Marketing & Community Engagement
Hyena Rehab
01.2023 - 01.2025
Clinic Coordinator
Nuspine Chiropractic
01.2021 - 01.2023
Some College (No Degree) - Kinesiology & Psychology
East Carolina University
CNA -
UNCG
Medical Assistant -
Western Medical Training Center