Brandi Holdman
Los Angeles,CA
Summary
Dynamic store manager with a proven track record at Starbucks, excelling in customer service and team leadership. Boosted store traffic by executing promotional campaigns and optimized inventory management to reduce waste. Skilled in problem-solving and mentoring, fostering a customer-centric culture. Enhanced service delivery through strategic training programs and effective communication.
Overview
9
9
years of professional experience
Work History
Store Manager
Starbucks
03.2020 - 07.2021
- Collaborated with marketing teams to execute promotional campaigns, boosting store traffic.
- Monitored sales performance to identify trends and adjust strategies for revenue growth.
- Ensured operational compliance with health and safety regulations, promoting a safe atmosphere for customers and employees.
- Coached team members on customer service best practices, fostering a customer-centric culture.
Store ASM
Starbucks
01.2017 - 02.2020
- Executed daily operations to ensure consistent store performance and customer satisfaction.
- Monitored inventory levels to optimize stock availability and minimize waste.
- Enhanced customer experience through effective problem resolution and personalized service.
- Coordinated staff training sessions to improve team knowledge and service skills.
Store Manager
SUBWAY®Restaurants
06.2013 - 12.2016
- Supervised daily store operations, ensuring adherence to company policies and a positive work environment.
- Developed staff training programs that enhanced team skills and improved service delivery.
- Implemented visual merchandising strategies to optimize product placement and increase customer engagement.
- Conducted regular inventory audits to maintain stock levels and reduce waste.
Cashier
Wendys Restaurant
05.2012 - 10.2013
- Processed customer transactions efficiently at register, ensuring quick service delivery.
- Assisted in maintaining cleanliness and organization of dining and service areas.
- Collaborated with team members to streamline order processing and enhance customer experience.
- Trained new employees on cash handling procedures and point-of-sale operations.
Education
Business Management
El Camino College
Torrance, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Inventory management
Timeline
Store Manager
Starbucks
03.2020 - 07.2021
Store ASM
Starbucks
01.2017 - 02.2020
Store Manager
SUBWAY®Restaurants
06.2013 - 12.2016
Cashier
Wendys Restaurant
05.2012 - 10.2013
Business Management
El Camino College