Brandi Hollstein
Albany,OR
Summary
Accomplished professional with a proven track record at Pratum Co-op and Beaumont Cherry Valley Water district, adept in executive assistant roles, customer service, and HR management. Leveraged communication and time management skills to enhance operational efficiency and foster strong relationships. Achieved significant improvements in billing system accuracy, event planning, and employee onboarding processes, demonstrating a commitment to excellence and a detailed-oriented approach.
Overview
19
19
years of professional experience
Work History
Inventory Control Specialist and Inside Sales
Pratum Co-op
Salem, OR
01.2024 - Current
- Assist with inventory management - purchasing of inventory products.
- Inspect the levels of supplies and identify shortages; communicate appropriately.
- Run usage reports and update spreadsheets.
- Report to upper management on stock levels, issues, etc.
- Inside sales and sales support.
- Assist with event planning for customer events, trade shows, and sales meetings.
- Maintain seed and fertilizer permits and licensing.
- Manage seed trial sample requests.
- Retail customer service - homeowner phone calls and website inquiries.
Executive Assistant and HR Generalist
Pratum Co-op
Salem, OR
04.2017 - 01.2024
- Screened calls and emails and initiated actions to respond or direct messages for executives.
- Organized and coordinated monthly board meetings.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and created presentations to support executives.
- Used advanced software to prepare documents, reports, and presentations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of co-op partners, members, and staff during meetings and company events.
- Handled confidential and sensitive information with discretion and tact.
- Managed donations and sponsorships.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive managers.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic initiatives.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop HR policies and procedures.
- Oversaw and managed hiring process.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Maintained personnel records.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Collaborated with managers to identify and address employee relations issues.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and monitored employee recognition programs.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Administered employee benefits programs and assisted with open enrollment.
Customer Service and Billing Supervisor
Beaumont Cherry Valley Water District
Beaumont, CA
01.2006 - 03.2017
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Performed account reconciliations and resolved variances.
- Contacted customers with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Prepared and submitted monthly billing reports to management for financial overview.
- Worked with multiple departments to check proper billing information.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Researched and resolved billing discrepancies to enable accurate billing.
- Managed three team members; provided leadership support.
- Assisted with employee hiring and performance reviews.
Education
Bachelor’s Of Science - Applied Management
Grand Canyon University
Phoenix, AZ05.2022
Skills
- Communication
- Time management
- Detailed-oriented
- Excellent soft skills
- Relationship builder
Timeline
Inventory Control Specialist and Inside Sales
Pratum Co-op
01.2024 - Current
Executive Assistant and HR Generalist
Pratum Co-op
04.2017 - 01.2024
Customer Service and Billing Supervisor
Beaumont Cherry Valley Water District
01.2006 - 03.2017
Bachelor’s Of Science - Applied Management
Grand Canyon University